CatCasino - The player's deposit is delayed.

i deposited 24 euro to the casino ! 1h gone and money still not on my wallet ! srsly ?

Dear slay20433,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello!

We are sorry that there was a delay in your deposit accrual.

Thank you for immediately contacting the chat room and provide your data. The situation was successfully resolved and funds were credited to your balance.

We ask the administration to close the complaint.

Dear slay20433,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.