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OverviewBonusesUser reviews182Safety Index explainedDiscussion1Payment methods11
Casumo Casino Review
When reviewing and assessing Casumo Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. In terms of player safety and fairness, Casumo Casino has a High Safety Index of 8.9, which makes it a recommendable casino for most players. Carry on reading our Casumo Casino review to make an informed decision whether or not this casino is the right fit for you.
Safety Index – Casumo Casino fairness and safety
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Casumo Casino Terms and Conditions as part of our review of Casumo Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
According to our approximate calculation or collected information, Casumo Casino is a very large online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
We did not find Casumo Casino on any relevant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
On the whole, also considering other contributing factors in our assessment, Casumo Casino has achieved a Safety Index of 8.9, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
Note: To the best of our knowledge, Casumo Casino is associated with 2 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Casumo Casino.
Casumo Casino T&Cs
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Casumo Casino during our review.
Player complaints related to Casumo Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We currently have 8 complaints directly about this casino in our database, as well as 12 complaints about other casinos related to it. Because of these complaints, we've given this casino 7,944 black points in total, out of which 211 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Casumo Casino
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Our database has a total of 182 user reviews of Casumo Casino, giving it a Good User feedback rating. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Casumo Casino company information and licenses
Casumo Casino belongs to Casumo Services Limited and has estimated yearly revenues over $100,000,000. This makes it a very big online casino on our scale.
Casumo Casino has a gambling license in Germany. Their license was granted by Gemeinsame Glücksspielbehörde der Länder.
About payment methods and win and withdrawal limits
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 50,000 per week
No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Casumo Casino.
Language
Website
Customer support
Live chat
English
German
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at Casumo Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Casumo Casino has a good customer support based on the responses we have received during our testing.
Casino games and slots available at Casumo Casino
You can play these types of games at Casumo Casino: Slots, Jackpot games.
Titles supplied by 23 casino game providers are available. This includes NetEnt, Nolimit City, Merkur Gaming, Play'n GO, Pragmatic Play, Red Tiger Gaming, Playson, Amatic, Red Rake Gaming, Spinomenal, Booming Games, Relax Gaming, Greentube, Apparat Gaming, Hölle games, Synot Games, Swintt, Bally Wulff, Skywind Group, G Games, Hacksaw Gaming, Gamomat, Tornado Games.
Casumo Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. We currently have 1 bonus from Casumo Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: Visit our separate page on Casumo Casino bonuses to learn more about this casino's offers.
Browse all bonuses offered by Casumo Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(182)
User reviews of Casumo Casino
This is a place to share experience with Casumo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I love almost everything, from the cool layout and ease of navigation to the selection of games, they are well chosen and the support is amazing! They also have great promotions and interesting rewards all around.
I have been playing by this casino for over a long time, and I liked their interface very much but at the same point I faced too many site loading problems and also chat support responds very late. So Overall my experience was average.
I once encountered a technical glitch while playing one of my favorite slot games on this Casino. It was super frustrating, but the support team was quick to step in. I contacted them via live chat, and they responded almost immediately. They reassured me that the issue was being addressed, and within an hour, everything was back to normal. Not only did they fix the problem, but they also offered me a small bonus as compensation for the inconvenience. While technical issues do happen from time to time, I really appreciate how fast and effectively the support team resolves them.
Terrible. Closing everyone's account and leaving them with nothing. You deposit, you play everything and it gives you nothing, they give you free spins that disappear. And if you chat, nobody helps you. Shameful
Malísima.cerrar la cuenta todos y que se queden sin nada. Depositas, lo juegas todo y no da nada,te dan tiradas gratis que desaparecen.y si chat,nadie te ayuda.penoso
Nothing
Nada
They give you free spins and bonuses after depositing a lot of money and not winning anything, and then they disappear.
Te dan tiradas y bonos gratis después de depositar muuucho dinero y no ganar nada, y encima desaparecen
This casino shines with its fantastic jackpot games and reliable transaction processes. Weekly promotions make it appealing for long-term play. On the downside, the support team isn’t always available, and live chat can take longer than expected during busy times. If jackpots are your thing, it’s a great pick, but customer service could be better
The progressive jackpot games on this platform are fantastic, providing a high level of excitement for players chasing big wins. I appreciated the quick deposit processing and frequent updates. However, the absence of robust responsible gaming tools and slightly unclear bonus terms were disappointing. It’s great for jackpot lovers but could use improvements in transparency
It's not a bad casino, but I really don't like the purple colour, which eats away at your eyes. But I've often seen this casino in the tops, so let's see if it's reality. I'll be back
I like Casumo because of their promotion system. They provide me with a lot of bonuses with a low wager requirements (sometimes it's x1-x2), which is super cool.
I won a fair amount off one of my initial deposits I think it might have been the 1st deposit and a 100% bonus with a 35x playthrough..I played through and made over 1300 before going on a horrible losing streak while waiting for my account to be verified. About 2 hours after busting I receive an email..your account has been verified. You are free to withdraw. Ya okay then..made SEVERAL cash deposits after..every single one wins nothing. I look at their RTP..their about 2% lower than the pragmatic and hacksaw standard RTP..if you go over to Gamdom..you dont see this issue..this casino has naturally lower RTP if you look across the board at every slot the ones that are supposed to be 96% RTP are showing as 94 or worse..this makes a big difference in the long run. Very little player bonuses or loyalty programs but the RTP stops me say no more I'll just play those exact same games at a casino that offers the full RTP. Crooks.
Spin wheel after making deposit 1x per day which can net you free spins (that won't win anything mind you)
Offers a wide variety of the top games
Customer service chat is reasonably fast
Jackpot system which can net you a win for .16c per spin on any slot (opt in or out manually which is nice)
Lowered RTP than what it's supposed to be
Need I say more? This casino like many others that do this are a complete ripoff when there's trustworthy casinos on the market that offer the full RTP
Hardly any worthwhile bonuses to pick up here or loyalty rewards for small or medium occasional gamblers
Good selection of games and offers other than the many casinos I have reviewed. The layout and design are great and easy to navigate. Decent welcome bonuses and other promotions. He will definitely return.
I like playing here at Casumo Casino since they have a lot of exciting slot titles that I can enjoy whenever I am bored. I like how they also have a great reputation so I can feel safe. I just hope all the game providers will be available in my country so I can try some of the games too.
3 months ago I won and was cashed out. I won again but now they will not let me cashout even though I am fully verified. They reject document after document. I have honestly never had so much trouble cashing out of a casino in my life. I am still able to deposit and give them more money, still able to play but I cannot cashout. Beware the "easy to deposit hard to cashout" Im not sure how they can ask you to reverify when you are fully verified. Once I recieve my winnings I will never play there again.
Site layout is good
They have all my favorite games
The verification process is absolutely draconian and they change it at will.
I like that Casumo has licensed games from NetEnt. It's my fav, and I'm never upset playing them. But the site also has a lot of games made by other great providers.
It's a safe place with licenses from Malta and UK. So, I trust them. I also had a positive experience when I won a grand. The casino let me withdraw money without a hiccup.
They don't promise high bonuses, and I think it's a great feature. Their bonuses are modest and have an average 30x wager. So you have all chances to play through them and get your winnings.
Poor nowadays, bonus recycling is weird. It was a nice place to start. Nowadays, Finnish-speaking people are rarely allowed to chat. Will non-foreigners win there ????
Surkea nykyään,bonusten kierrätys outoa.Alkuun oli kiva paikka. Nykyään ei saa suomenkielistä ihmistä chattiin kuin harvoin. Voittaakohan siellä muut kuin ulkolaiset????
Only good stuff from this casino. Very good choice of games, withdrawals are consistent, and the website works perfect. I think the design needs a bit of work, but that my own opinion. I will keep playing here for now! Thanks
Marii
Unregistered user
• 4 years ago
Scammers do not pay, finally or respond to emails. The worst experience in 10 years in online casinos, is already in the hands of the DGOJ.
Estafadores, no pagan, finalmente ni responden a los mails. La peor experiencia en 10 años en casinos online, ya está en manos de la DGOJ.
Love this casino, so many games, live games and sporting bet. The best one is the Reel race. Chances to win big. Depositing was easy as always. Also withdrawing was great in my personal opinion. Customer service was great in helping with document and issues.
Hello. My money was stolen. I began to undergo verification. At first, the casino suspended my account for verification, after the casino pretended that it did not exist. I tried to prove otherwise, but casino officials pretended not to hear anything about my account money. I couldn't get my 871 euros back.
Worst casino to deal with when it comes to deposit. I've deposited money 4 times & all 3 times previously it delayed credit in my Casumo account by 2/3 hours
Yesterday I deposited 4th time & it's been 24 hours it's still not credited to my casino account. Today after following up umpteenth times they said it's not reached them.
How the hell successful transaction never reaches them....????
Pathetic casino support team. Despite sharing bank statement of transfer, they didn't bother to check with their payment provider for 24 hours.
All other casinos I deal with all credit funds immediately post showing them bank statement.
But this support team was so pathetic,vthey kept saying it didn't reach them instead of investigating it further.
My original favourite place to play. The level up system has gotten less generous but it's still enjoyable. Bonuses less and withdrawals slower in recent years but the UX, the branding, the games selection and CS are all great so overall, happy.
gamification
Great CS
withdrawals have slowed
Safety Index explained
Safety Index of Casumo Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casumo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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