Casoola Casino - Player’s struggling to withdraw his winnings.

I would like to inform that is not casino that is proud organisation which stealing peoples funds.

I trying get my 500£ without any results for the last month. I've got problem contact with them because there phone is constantly switch off off they blocked my chat at.end as well they not elsewhere for any emails. I was informed that my case is escalate to verification team. I would like to say before that I was we draw my funds couple times and without any problems. Now they're blocked my casino account not giving me any chance to contact them and find out what is going on. Avoid this casino because you can be sure they going cheat you

Dear Lukas,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Is the withdrawal still pending in your account or it has been processed already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

In my case nothing change. I don't know anything... I was doing my deposits by debit card from my bank so so I cant understand what the problem is.. I have a problem with them contact.

I proceed withdraw action 15 last month so it's already month

Thank you very much, Lukas, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lukas!

From now on I will try my best to help you. I would like to invite Casoola Casino into this conversation and let us know what is the status of your withdrawal.

We would like to ask Casoola Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

Additional comments by the casino:

"Dear Lukas,

We have checked your account and we can confirm that your withdrawals were processed and released on the 17/01/2021.

If you have still not received your winnings, kindly do let us know and we will be more than happy to look into this matter further for you.

Should you have any further queries, please do not hesitate to contact us back.

Kind Regards,

Casoola Team"

Hello Lukas!

I would like to ask you, could you please confirm that you received your funds?

Hello Lukas!

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.