HomeComplaintsCasoola Casino - Player’s experiencing some technical issues.

Casoola Casino - Player’s experiencing some technical issues.

Amount: €75

Casoola Casino
Safety Index:Above average
Submitted: 15 Jun 2020 | Case closed : 30 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Finland is dissatisfied because he had difficulties using the website. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

i played this casino first then i got win trying to withdraw my balance site lagging so hard i cant and now i cant even log in saying something going wrong i bet they blocked me on the site or something


so this site scammed my 20e what i first deposited 😀

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3 years ago

Dear Tarmo,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the screenshots, video recordings or any other supporting evidence to my email address kristina.s@casino.guru? Do you have any pending withdrawal or funds being held by the casino? Thank you very much in advance for your reply.

Best regards,

Kristina

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3 years ago

Dear Tarmo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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