HomeComplaintsCasoola Casino - Player’s experiencing some technical issues.

Casoola Casino - Player’s experiencing some technical issues.

Amount: €75

Casoola Casino
Submitted: 15 Jun 2020 | Closed : 30 Jun 2020
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Finland is dissatisfied because he had difficulties using the website. We rejected the complaint because the player didn't respond to our messages and questions.

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i played this casino first then i got win trying to withdraw my balance site lagging so hard i cant and now i cant even log in saying something going wrong i bet they blocked me on the site or something


so this site scammed my 20e what i first deposited 😀

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Dear Tarmo,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the screenshots, video recordings or any other supporting evidence to my email address kristina.s@casino.guru? Do you have any pending withdrawal or funds being held by the casino? Thank you very much in advance for your reply.

Best regards,

Kristina

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Dear Tarmo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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