HomeComplaintsCasoola Casino - Player’s deposit has never been credited to his casino account.

Casoola Casino - Player’s deposit has never been credited to his casino account.

Amount: 3,000 INR

Casoola Casino
Safety Index:Above average
Submitted: 13 Dec 2020 | Resolved : 16 Dec 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from India has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.

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3 years ago

I made a diposite of 3000 rs via netbanling. Which has not reflected in my casoola account. After mailing so many times it just sents automated messege. I am really unhappy with this casino

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3 years ago

Dear Vijay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

 

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Could you please advise if you have contacted your payment provider/bank already? Thank you.

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3 years ago

I got my payment reversal. This is closed from my side. Thanks a lot Casino guru.

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3 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Vijay, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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