Casoo Casino - Player’s complaining about overall casino experience.

Hello, I had a problem here from the beginning of the withdrawals from 100dol were always 90% rejected Rejection reason the card issuer blocked the payment today I know it's a lie. Another problem occurred in the last six months all deposits, even if they are made in USD eu and so the account payments are always in rubles and the last deposit my bank refused I received after 30min SMS about blocking the card from an attempt to misuse the card I would warn everyone that The casino is probably a scam.

Dear Patrik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Greetings as I started playing in the casino and I had bigger winnings over 100 dollars and had them send me to the card, everything went well, but then they came back to my gaming account the next day. when asked why I was told that my bank rejected it and that I should make a smaller selection. and they always went well always arrived at the bank account. Then one time when depositing in the mine, I had the amount in rubles at the confirmation in the bank, so I did not confirm it and wrote on the chat. After asking why, etc., they told me first that it was nonsense, then after a while, she told me that it was a mistake, and so I made 4 deposits in a casino in just 1 year, and they were always in rubles. after 2 deposits I wrote here again to chat and I was told that he knows and td and that they have not found a solution then after 3 deposits he wrote again that the same problem and I was shared the problem solved but I said I have it all the time. So she told me that someone would call me, but he didn't answer and didn't solve it anymore. After 4 deposits here I had a problem in the confirmation but in the end after 3 attempts it worked but aunt after the last in the payment payment rejected and after 30 min SMS about blocking the card that misuse in the store in China.

Thank you very much, Patrik, for your reply. I’m not sure how we could help you with your blocked bank card. Could you please advise if your 4th deposit reached the casino account or it has been reversed? Are there any funds being held by the casino? 

Hello, the money did not reach the game account. I just wanted to warn the community that the casino could turn out to be fraudulent over time and so on. Because so that the casino would not be able to correct payments in a year so that the ruble would not show up at my bank. Another fact is to choose a larger one from the bank here and consulted clearly and they said clearly that there is a mistake on the part of the casino but the casino does not want to acknowledge the mistake. And another fact is that you put in money that failed to send and you can play. So you play elsewhere, you put money in there and then after 30 minutes you will receive an SMS about blocking the card due to misuse and an attempt to buy from a Chinese eschop. In my opinion, it is quite alarming because how can users be sure that theirs at once. The cards they have stored in the casino could be misused by someone

Thank you, Patrik, for sharing your negative experience. Could you please advise if you wish to proceed with the complaint or it's a closed case for you and you'll rather play somewhere else?

Surely the topic already closed will turn them. I just wanted to alert the To All community.

Thank you, Patrik, for your confirmation. I can only recommend sharing your experience on our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

I’m sorry I couldn’t help you to resolve this case. I will reject it now as unjustified, but please, don’t hesitate to contact us if you run into an issue with any other casino in the future. Thank you.