CasinoWin.bet - Player's withdrawal has been delayed.

Made a withdrawal of 500 on the 13th December 2021 and not received it same excuse all the time told to be patient finance department deals with it but still no joy keep getting fobbed off

Dear James,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Never been asked for the kyc

Never had any communication from them I think I've been scammed but I keep logging in every week same excuse finance dept dealing with it and they are very busy with other withdrawals by their so called customers how can they have customers when they don't pay you what you've won

Jim g***

Thank you for your reply, James. Could you please advise what is the current status of your withdrawal? Is it marked as pending or processed? Have you accumulated your winnings with or without an active bonus?

They say pending and its upto the finance department they say they cannot contact them direct and I tried to phn them but the number on their site is a dating agency and no I wasn't using an active bonus DATING AGENCY I think this is a disgrace

Jim g***

Dear James,

Unfortunately, we have come to the point, where we are not able to move forward with this complaint because this casino has 15+ cases closed as "No Reaction Policy" and we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

The casino can reopen this complaint anytime.