Casinotoken.com - Player’s winnings from bonus play have been capped at €50.

I WOULD NOT RECOMMEND ANYONE TO PLAY THIS CASINO. I DEPOSITED AND RECEIVED A % BONUS, PLAYED FOR A FEW DAYS COMPLETED MY WAGER AND THEN MADE A WITHDRAWAL AND THEY WIPED MY WHOLE BALANCE CLEAN AND SAID I COULD ONLY WITHDRAW 50 EUROS AND I HAD WON 700 EUROS. THE LIVE CHAT WAS A SMART ARSE AND ARROGANT. PLEASE KEEP AWAY FROM THIS CASINO, LIVE CHAT (MICHAEL) SAID CASINOS ARE ONLY FOR ENTERTAINMENT AND NOT FOR WINNING. JOKE OF A SITE 

Dear Mandy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the promotional terms and conditions, and this is what I found:

"Freespins have a maximum win and witdraw cap of $50 or any other currency equivalent.

When deposit is made with bonus code, player has used any type of welcome bonus or had specific end goal to claim free spins or bonus money, the deposit money, bonus and the frees spins are liable to a 50x wagering necessity with max withdraw of $50 or equivalent in other currency even, if the bonus have not or could not been used for any matter.

If deposit is made less than €50 or equivalent in any other currency, the max withdraw if you are not VIP is €50 or equivalent in any other currency. If deposit is made with a bonus code in order to get free spins, bonus money, daily game etc. offer usually max withdraw can not be more that €50 or equivalent in any other currency."

Unfortunately, even if you didn’t specify which exact bonus you have played, maximal cash out is mentioned for all the bonuses. Additionally, if you check our review for Casinotoken.com https://casino.guru/casinotoken-com-review, the same information is displayed for each bonus.

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. If there is anything else, I could do for you, please do not hesitate to contact me, otherwise, I will be forced to reject your complaint as unjustified. Thank you for your understanding. 

Best regards, 

Petronela

Dear Mandy,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.