CasinoMega - Player struggles with withdrawal process.

I can't do this here ;p

Dear marcinqszwed,

Thank you very much for submitting this complaint. I’m really sorry to hear about your issue with CasinoMega. I’m afraid I will need more information regarding your problem. Please could you elaborate?  

I will be waiting for your reply patiently. 

Best regards, 

Veronika

EN

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marcinqszwed

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On December 4, I made my first deposit at casinomega, I received an invitation from them, I checked your rating and I trusted them, I made one attempt, finished the game after 24 hours, made 10 deposits for PLN 1,100, won PLN 10,000, and ordered a withdrawal. The next day I received an e-mail that they refused to pay out, took PLN 9,500 because I played free spins, of which the maximum payout is PLN 500, they added that amount to my balance and that was the end of the contact. I didn't take any free spins in this casino, that's normal. lie, I have screenshots,

because every spin is described in the profile. It's just a scam. I'm sorry for my previous entries, but your website displayed something completely different than what I wrote, but I solved the problem.

I added screenshots, they arrived and I don't see them

I received your screenshots when you submitted the complaint. If you have any additional files you'd like to send me, my email address is veronika.l@casino.guru. Thank you.

I'll send it as soon as I get home from work. Regards

Currently, there is one bonus that has not been turned over, as you can see, it is still active, so in the course of my thinking, I could finish it now and if I managed to do so, then according to the regulations, the maximum amount of the bonus would be 10×, i.e. PLN 750, right?

Because when I was explaining to them what bonuses I was taking, suddenly the casino changed its position. Mrs. Ula said that she had made a mistake - she had confused free spins with a bonus in the game. But it's about this bonus and that it will add PLN 250 to the five hundred. To my explanation that this bonus is in traction and cannot take my money away from me and should not even pay me because it is in traction and has not earned anything yet. She said yes; But we give you this unspent bonus as a spent bonus and we can take your money because this is what we have in the regulations. So when I hear such arguments from someone who supposedly works in a casino, I wonder how it is possible that it has been operating without penalty for so long. And if the players allowed something like this to disrespect us and to set conditions, steal, cheat and laugh in our faces, they should verify themselves. These casinos are actually just an intermediary providing a platform as a place where you can play. he gets his share of it and on a global scale some of it will certainly be collected. They are the ones who have to feed on the crumbs from our table when we play. And it's the other way around. I don't like it. I won't try to understand these telemarketers who push their bonuses just to rob you.

Radka told me to paste it here because it contains something important for you. What can help you assess the situation? This is my conversation with her.

I just got it. I ordered it for a PLN 750 account, just in case, as the first rate, because it would probably be lost soon and nothing would be recovered.

🤣🤣🤣 This is called professionalism, I get the maximum reward for spending a bonus that is not shown on my profile. Actually, maybe it won't be the first installment at all, but will be treated as a gift.

Do I understand correctly that you have received the correct amount of winnings that you were entitled to? Please let me know.

There is PLN 750 out of PLN 10,000 left on the balance

I paid out as much as was due, the rest was stolen in the documents I sent, you can see how much I am owed, I have only recovered part of it so far

I withdrew 750zl, the rest was stolen, I am owed 10000. I don't know if the translator translates my words well

I withdrew what was left on the balance, the rest was stolen

That's all they left and the rest was stolen, so I paid what I had and I'm waiting for the rest, I believe there will be justice.

Please tell me what is your assessment of the situation, clearly the casino is wrong, right!!?

And how long can it last? I got into trouble for gambling and this situation

Okay, so let the casinoguru complaint go its own way

Since yesterday, my lawyer has been working on this case at the same time, the casino itself sent me an invitation and cheated me, it is a crime in Poland, I checked, I don't know if they offer services legally in Poland, but I think so because they meet the conditions specified in the regulations. I reported them to the Ministry of Finance on the website and I have already received a response confirming that my application has been accepted. In addition, I personally report a crime to the police. The Polish intermediary plays the role of a manager here, so he will be responsible for this, but so will the main owner. Another expensive and self-centered lawyer, but he will take on the case if he thinks it will be profitable for him and handles only large cases. I will try to gather together players from all over the world who were cheated by this casino, as many as possible for a collective lawsuit. We will take away their license and let them loose and officially speak out so that they can serve as an example to others, so that things will be better. One day, it cannot be the case that all people will act as lambs to be sheared. I hope this goes according to my plan. If some people become interested in this market, we will clean it up one by one. In addition, we will bring the casinoguru self-exclusion program to the fore, not as an addition to the casino, but to the fore, I have a great idea about your intention

Hello, I received it this morning

I'm sorry but since you won the 10000 from a bonus play that had the maximum cashout of x10 the bonus amount, the casino was right to pay you the 750 PLN and to confiscate the rest.

I would like to emphasize that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Due to this reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.