The player from Brazil was unable to access the Casinoly website on Google Chrome for almost two months, experiencing continuous loading issues and occasional "page not found" messages. The Complaints Team had advised her to contact casino support and provide evidence of the issue if it remained unresolved. However, she did not respond to the team's inquiries, which led to the closure of the complaint.
Casinoly - Player cannot access the casino website.
Amount: ??
Casinoly
Safety Index:Very highSafety Index
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9.6
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Translation
I would like to know why I can no longer access the Casinoly website on my computer using Google Chrome, which is my browser?
This has been happening for almost two months. I used to access it normally, but now it just keeps loading and loading, and sometimes it says page not found. Could Casino Guru help me with this issue? Thank you.
Automatic translation:
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2 months ago
Dear Pupi56,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinoly.
I checked the website and I can access the casino normally https://casinoly.com/br/
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you tried using another device to access the casino?
- Have you contacted support at support@casinoly.com and asked for assistance? Have you received any reply?
Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Translation
Sorry for the delay in replying, but I can't even open this link you sent me.
What other device do you recommend I try?
I didn't go to casinoly support to ask for help, I ended up asking Casino Guru.
Automatic translation:
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2 months ago
Dear Pupi56,
Kindly contact casino support first and if the problem cannot be resolved provide us with supporting evidence such as a screenshot of the error and your communication with the casino.
Kindly let me know about any further developments. I apologize for the inconvenience.
