HomeComplaintsCasinoly - Player cannot access the casino website.

Casinoly - Player cannot access the casino website.

Amount: ??

Casinoly
Submitted: 14 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

1d 17h 55m 50s

Case summary

The player from Brazil is unable to access the Casinoly website on Google Chrome for almost two months, experiencing continuous loading issues and occasional "page not found" messages.

Public
Public
Translation

I would like to know why I can no longer access the Casinoly website on my computer using Google Chrome, which is my browser?

This has been happening for almost two months. I used to access it normally, but now it just keeps loading and loading, and sometimes it says page not found. Could Casino Guru help me with this issue? Thank you.

Automatic translation:
Public
Public

Dear Pupi56,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinoly.

I checked the website and I can access the casino normally https://casinoly.com/br/

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you tried using another device to access the casino?
  • Have you contacted support at support@casinoly.com and asked for assistance? Have you received any reply?

Thank you very much in advance for your reply.

Best regards,

Tomas


Waiting for approval
Waiting for approval
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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