The player from Czech Republic is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. As the player has closed his account, we ended up rejecting this case.
Casinochan - Player’s struggling to withdraw his winnings.
Amount: 2,500 Kč
Casinochan
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Casinochan has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
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3 years ago
Translation
Hello, casinuchan I handed over the necessary documents photo op front back side ... photo credit card front back side with covered central six numbers as instructed. I made a total of three deposits of CZK 250,250,500 ... by credit card ... They took place immediately and were credited to the player's account .... The account is active ... As soon as I want a payout from the player's account ... specifically CZK 2,500, this is always rejected in time and the amount credited to the account again. Please don't know where the problem might be? Thank you very much for your answer.
Automatic translation:
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3 years ago
Dear Lukáš,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have completed account verification successfully, or it’s still ongoing? Have you been offered any alternative method to withdraw your funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello, I've been trying to communicate with the casino all day ... Still the same answer ... I've already given up and canceled my player account ... I don't trust Cssin Chan ... Bonuses 0 ... You can't pay out money. Thank you and I'm finishing, the problem has already been solved, I'll pass on my experience with the casino like this ... Absolutely appalling
Automatic translation:
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3 years ago
Once again, I’m sorry to hear about your negative experience. Since you have closed your account, I’m afraid, there is not much we could do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.
