The player from Australia was unable to withdraw $75 winnings from no deposit free spins because the only withdrawal methods were crypto or bank transfer, and bank transfer required a minimum of $250. The casino denied the crypto withdrawal since the winnings weren't from a crypto deposit. After the player threatened to escalate the issue publicly, the casino processed the withdrawal using the crypto method. We confirmed the issue was resolved and marked the complaint as closed.
Casinochan - Player cannot withdraw winnings due to method restrictions.
Amount: A$75
Casinochan
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Casinochan has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
I was given no deposit free spins which after wagering the max cash out is $75. That's fine. Wagering was either 50 or 60 x spin winnings I think. Anyway I completed wagering, requested $75 withdrawal using crypto as the only available methods to cash out are crypto or bank transfer. I would have chosen bank transfer but the minimum amount is $250. So my only other option is crypto but they say no I can't use crypto because the winnings aren't from a crypto deposit.
I've only used Mastercard or neosurf to deposit. There are no ewallet options for withdrawal, only crypto or bank transfer.
I thought maybe if I make a crypto deposit it would allow me to cash out the $75 winnings with crypto. No, still can't do it.
So basically I can't cash out the $75 winnings no way no how.
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7 months ago
Hello Smurfin123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinochan. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did the casino offer you any alternate way to withdraw your funds? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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7 months ago
Hiya. Yeah all verified etc. I tried to cancel this complaint because after I wrote them a very strongly worded email informing them I had made a formal complaint on a gambling forum and my next move was to let the greater gambling community know about their shonky antics, the withdrawal was swiftly processed using the 'strictly prohibited' crypto method.
Thanks for time tho, I appreciate it x
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7 months ago
Dear Smurfin123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
