The player from France had his winnings cancelled due to placing a single bet greater than 30% of the last credited bonus. After a closer examination, we rejected this complaint as unjustified.
Casino1 Club - Player’s withdrawal has been voided.
Amount: €250
Casino1 Club
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Casino1 Club has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
AFTER 2 TWO WEEKS CASINO 1 TELL ME I HAVE NOT RESPECTED THEIR 30% PROCEDURE SO THEY CANCEL THE WITHDRAVALL OF 250 EUROS AND REFUND ME 30 EUROS AMOUNT OF MY DEPOSIT .
THIS CASINO IS TOO LOUD AND SLOW WITH INCOMPREHENSIBLE RULES AND BAD EMPLOYEES .
I PLAYED ON LINE SINCE MORE TEN YEARS AND CONFIRM THE BAD IMAGE OF THIS CASINO TO BE AVOIDED .
Public
Public
4 years ago
Dear Pham,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you’ve accumulated your winnings with active bonus? I have checked general bonus terms and conditions, and this is what I found https://www.casino1club.com/general-terms-conditions/?lang=en:
"Bonus Betting Rules:
Placing wagers that are 30% or more then the value of the bonus (the smallest one among them) currently in play within the bonus wagering requirements are fulfilled.
Placing total bets equal to or greater than 30% of the value of the smallest Cashback Bonus currently in play.
Purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit or bonus (the smallest one among them) currently in play.
Switching the game category from Slots to Table or Other games while placing bets using the bonus amount before the bonus wagering requirements are filled.
Placing total bets equal to or greater than 30% of the sum of the comp points redeemed."
Are you aware of placing single bet greater than the maximum allowed one?
If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.
However, please do not hesitate to contact me if you feel that you’ve been accused mistakenly. Looking forward to hearing from you.
Best regards,
Petronela
