Casino Planet - Player’s withdrawal has been delayed.

I applied for withdrawal on 2021/09/21. It was said that withdrawals can take up to 72 hours. However, there was no response after 3 days, so when I chatted, I was told that the customer's procedure was proceeding smoothly and would be completed soon. Three more days have passed since then, but there is no response. I've been chatting many times, but I've been told the same thing over and over, and I'm just like a robot. I decided that I was not willing to pay, so I reported this time. Photos of live chat exchanges are available. Please help me. Thank you.

Dear Takeru,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Have you ever received any payments from this casino in the past or this is your first withdrawal attempt?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Petronella

I applied for the means after clearing the conditions using the bonus.

This is the first withdrawal application at this casino.

When I checked the complaints of other people on Casino Planet, similar cases occurred frequently, so I decided that it was the same for a week and a month, so I decided to request it a little earlier. I'd like to receive the prize as soon as possible, so sorry to trouble you, but please proceed as it is.

thank you

Dear Takeru,

Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request. 

After reviewing your account we can confirm that your withdrawal has been set to be paid out today and the funds should reach your bank account within 3 to 5 working days, depending on the speed of your bank.

Should you have any further queries, please do not hesitate to contact us back.

Kind Regards,

Casino Planet Team

To Casino Planet

After all you lied again. I believed your words and waited for a day, but my withdrawal status remains ✖︎. Moreover, my withdrawal method is Ecopaise. It is said that it will take 3 to 5 business days to reflect on the bank account, but that should not be the case with Ecopaise.

Thank you very much, Takeru, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Takeru,

I looked at your complaint and will do my best to help you. I would like to invite Casino Planet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I need your help as soon as possible. The content is the same as what I wrote at the beginning. Progress was made yesterday, and the exchange here told Casino Planet that the procedure would be completed today, but two days have passed since then, and nothing has changed. Please help me

I applied for withdrawal on 2021/09/21. It was said that withdrawals can take up to 72 hours. However, there was no response after 3 days, so when I chatted, I was told that the customer's procedure was proceeding smoothly and would be completed soon. Three more days have passed since then, but there is no response. I chatted many times, but when I was told the same thing over and over, I was just like a robot. I decided that I was not willing to pay, so I reported this time. Photos of live chat exchanges are available. Please help me. Thank you.

Dear Takeru,

We would like to apologise for any inconvenience caused.

The relevant team have been informed to look into your account and provide us with an update as soon as possible on your withdrawal.

Thank you for your understanding and patience.

Should you have any further queries, please do not hesitate to get back to us.

Kind Regards,

Casino Planet Team

It's not a clear reason. You probably have no intention of solving anything. I'm tired of hearing it. Casino Guru, please

The balance has disappeared. Furthermore, I am saying something that I do not understand. Casino Guru, please really help me.

Yesterday, the withdrawal was rejected and the balance returned once. I applied for withdrawal again. Are you going to spend time repeating this over and over?

Casino Planet, please reply as soon as possible

Dear Takeru,

We have looked into your account and can confirm that your withdrawal was paid out on the 04/10/2021. Please allow 3-5 working days for the funds to show in your account.

Should you have any further queries, please do not hesitate to contact us.

Regards,

Casino Planet Team

The deposit was confirmed safely.

Dear Takeru,

can I consider this case as resolved, please?

Yes! thank you very much

Dear Takeru,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru