Casino Moons - Player’s withdrawal has been delayed.

I won this money on 4 of january

since then I have tried many times to withdraw

they are super dishonest

they said they were paying many times took all my personal details now disabled account super dishonest casino

take your money Instantly but never pay out to customers

disgusting

I have waited nearly two months

thank you Sonia k***

Dear Sonia,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Have you received confirmation regarding successful account verification? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes thank you 15 days ago I received notification it had been verified , and it would take between 5-15 days however that time has run out, I have a actually withdrawn this about five times only on the last time with me having to met their changing demands every time was it verified. They have only blocked my account or disabled it in the last few days when they realised I wasn’t going to give up. I have records of all conversations in the chats , I have always been polite and honest they have always seemed helpful. However monies have still not been returned and account now disabled . Super frustrating they take our money instantly but never return any promised winnings. Disappointing thanks for your assistance

Thank you very much, Sonia, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much for your help I have provided them with many sources of I’d and finally a completed voucher they wanted photo I’d , bank statement and withdrawing it using that account many times . I would love a resolution thank you Petronela for your help byevsonia

I would like to ask Casino Moons to join us and help us resolve the player's issue.

Omg I don’t believe it I have actually been paid into my account today exactly two months after trying first attempt at withdrawal . It’s unbelievable I always thought I would be paid by then but much sooner as the customer service very good. Shame they disabled my account as they must nit like players winning money. ALSO I HAVE A QUESTION HOW ARE THEY ABLE TO ACCESS OUR money instantly yet visa or whoever has held it up some 15 days in processing it not to mention the casinos delaying payments of winning. Questions that need to be asked in online gambling I think , thank you kindly for your assistance sonia

Hello,

We hope this message finds you well!

Kindly note that your initial withdrawal request was declined because we were missing some payment information. As per our Banking page, if we require additional verification, we may ask for the following:

• Credit/Debit Card Vouchers of all cards used in the past six (6) months;

• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

We are glad to inform you that we have since received all documents and your withdrawal request has been approved on the 15th of February, and the funds are already reflected in your account.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Casino Moons

Dear Sonia and Casino Moons,

Thank you for cooperation and letting us know that the money has been paid out. Please note that the first withdrawals may always take longer in every casino because of the verification process. I'm glad that this issue could be resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru