The player's withdrawal is delayed for almost 2 months. The complaint was closed as unresolved as the casino has no reaction policy.
Casino MGA - The player's withdrawal is delayed.
Black points: 348
Amount: €2,000
Casino MGA
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
Casino MGA has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I win 2000 euros almost 2 months (13.02.2022) they have not paid my money!?! Today is 18.03.2022
I write with them on chat but they just win that I have to wait but now I think this casino is fake uranium license and do not pay profits
Automatic translation:
Public
Public
2 years ago
Hello Astrit,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino MGA. Please allow me to ask you a few more question before we would move forward.
Was this your first withdrawal request in the casino? Is your account already verified? When was the last time you spoke with the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
This is the first time at this casino
I talk to the chat staff every day they do not give me information just said I have to wait I ask if it has License do not answer I do not ask where is this casino they do not answer my account is already verified it is all okay just they want me to wait with my money they have finance problems but this is not my problem
MVH Astrit M *****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
Today I talk oxå with them in the chat same thing again they drill copy small words every day and send
Automatic translation:
Public
Public
2 years ago
Dear Astrit,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.
The casino can reopen this complaint anytime.
