The player's withdrawal is delayed for over 2 months. Casino didn't respond.
Casino MGA - The player's withdrawal is delayed.
Black points: 457
Amount: €4,000
Casino MGA
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
Casino MGA has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
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Hello dear guru team! I made a withdrawal at casinomga on 11/15/2021 and still haven't seen any money. The chat club has always put me off because it is still being worked on. I can still log in to casinomga but can no longer participate in the chat. Maybe you can help me. Best regards Marcel
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2 years ago
Hello Marcel,
Thank you very much for contacting us and I'm really sorry to hear about your issue with Casino MGA. Please allow me to ask you a few more question before we would move forward.
Did you use any bonus to accumulate your winnings? Did you use any new payment method or deposited since your withdrawal request which may cause the delay?
It is not really usual for a withdrawal to take so long unless there is some serious reason like a new verification or a possible breach of terms during your game play.
Please forward any relevant proof or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Dear Marcel,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any response within the next 7 days.
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2 years ago
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Hello Nick! Coming back to your question, yes I played with bonuses and always transferred my deposit with Visa and withdrawal by bank, always the same. Thank you for your trouble. Kind regards Marcel
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2 years ago
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Hello dear Nick! I saw today that casinomga has withdrawn my payout and my money, which I've been waiting for for three months, is back in my gaming account. I immediately went back to payout. Now I have to wait three months again, or what? Small info maximal wins and slot berlin are the same criminals, the pages are structured the same and the same chat people as at casinomga. Thank you in advance, best regards marcel
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2 years ago
Hello Marcel,
Did the casino give you any explanation for the refused withdrawal? I will now forward your complaint to my colleague Viliam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello Marcel1979,
I looked at your complaint and will do my best to help you. I would like to invite Casino MGA into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
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Hello Nick! I can no longer take part in the live chat because they kicked me out and unfortunately no one answers my emails. Thank you again for your trouble, marcel
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2 years ago
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Hello Viliam, thank you for being there for me! So I'm curious if the thugs will report. Best regards Marcel
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2 years ago
We would like to ask the Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
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Hello Viliam, I guess I won't see any more money there! That such crimes can go on and on and not be held accountable is really sad. Villa thanks for your effort, best regards Marcel
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2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
