The player from Germany has requested a withdrawal ten days ago. Unfortunately, the payment is still pending. Althgough with a slight delay, the casino managed to process the player's withdrawal and the complaint is resolved.
Casino MGA - Player’s withdrawal has been delayed.
Amount: €800
Casino MGA
Safety Index:Very lowSafety Index
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1.6
Casino MGA has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
My payout has been in process since July 13th. I have tried several times to clarify with customer service when my winnings will be paid out without success. Nobody could tell me why nothing happened for weeks
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3 years ago
Dear Robert,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Was your account successfully verified in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
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Hello so I won without a bonus Account has been verified for a long time and would have been paid out because it was on the account within 7 days. To be honest, it is not so nice for people to have to wait so long when they win something to make a deposit, which is always direct. Other portals are more customer-friendly.
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3 years ago
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On the side of mga there is a payment processing of 24-48 hours in my eyes fraud on the customer because this is not devinitively so.
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3 years ago
Thank you very much, Robert, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Robert!
From now on, I will take care of your complaint. I would like to invite Casino MGA representatives into this discussion in order to help us resolve the withdrawal issue.
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3 years ago
Hello,
The player received a confirmation email when he requested a withdrawal, there he can see the info on the waiting period for withdrawals done via bank transfers.
The client can always send a request to our support if he hasn't received any email so that we can provide it to him again.
Have a nice day.
Kind regards,
Alex
Customer Support Team
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3 years ago
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So unfortunately I have not received a confirmation email, and as mentioned on the mga website, payment transactions are 24 - 48 hours. And my payout hasn't even been processed after over 12 days.
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3 years ago
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That was the current statement when I wanted to follow the article described above is a joke
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3 years ago
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It would be nice it would happen in the foreseeable future. Mga's answers are just an excuse. And processing time u patiently these are always the same nonsensical arguments when depositing there are never problems
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3 years ago
Hallo ist jetzt zwei Tage her das sie mir geschrieben haben was passiert jetzt mit meiner beschwerde. Von mga Seiten ist überhaupt keine Änderung immer noch in Bearbeitung bitte schreiben sie mir doch welche Möglichkeiten es gibt bzw was ich noch tun kann um mei. Geld zubekommen.
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3 years ago
Dear Casino MGA,
Could you please advise if the player's withdrawal has been already processed?
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3 years ago
We would like to ask Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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3 years ago
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Hello Martin, can you tell me what you can do now to keep my winnings. Or how I should proceed. Does it make sense to hire a lawyer? Or can you tell me what the next step is, with unsolved it did not help me with my payout. Thank you
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3 years ago
We apologize for the delays. Funds were released and on the way to the player.
Have a nice day all.
Alex
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3 years ago
Hello Robert!
According to the latest reply of the casino representatives, your funds should be on their way to you. I will set the timer to 7 days for you, please let us know when you'll receive your withdrawal.
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3 years ago
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Hello, because of traveling I have sent you documents again now. Then it was missing and I'm curious how long the fun will last. But there is no question of traveling
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3 years ago
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Thank you for your support I finally got my money. But I advise everyone there rather not to play just unfriendly customers these waiting times.
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3 years ago
Hello Robert!
I am glad to see that your winnings have arrived. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
