Casino MGA - Player’s having difficulties withdrawing his winnings.

Made several deposits. At the same time, they have a bunch of replenishment methods. But when withdrawing, there is only one method of withdrawing a bank transfer. I left my details more than a month later and the withdrawal was refused). Referred to the fact that the players from Ukraine are not put conclusions). In their replies to letters, Hamili said plainly that casinos are for playing, not for withdrawing, and they can only make deposits !! They said that all withdrawal requests will simply be ignored.! There is an investigation into this casino on lateste. This is a fake made by the Serbs on their knees.

Dear Rustam,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal difficulties. Please, could you answer a few questions so that I can fully understand what the issue is? Did you complete the KYC process (verification) successfully? Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela           

All sent to your address.

Dear Rustam,

Thank you very much for your quick reply and for forwarding all the relevant communication. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

Casino MGA, please could you advise? Thank you in advance for your reply. 

They will not answer! This is a scam casino to raise money. Here are two more of their dumps https://www.cherryfiesta.com https://www.wpokies.com do not advertise them they are not worthy to have 7 points. Here is an investigation on them, which proves that casinos are fakes and hide behind easily accessible names in search, licenses are also fakes. https://lcb.org/casinos/casinomga

https://lcb.org/news/casinomga-takes-software-piracy-to-the-next-level

Add another fake. Made like a carbon copy. Casino fake .. https://www.arescasino.com look at this whole lying group and blacklist it. They only take deposits, withdrawals do not work there at all.

https://www.77jackpot.com sister casino .. it's all fakes !!!!

We would like to ask the Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

We reopened this complaint as per casino’s request. They have replied to the complaint through an email in the given time. Casino states that the money has been sent to the player’s bank account.

@Rustam, please could you confirm that you receive your withdrawal? Thank you very much in advance.

No)) They are blatantly lying !! They just blocked my account). Let them provide evidence. This is a scam and they mock you. Once again, I repeat the entire line of casinos is fakes. Remove from all rating. Check it yourself .. if you are promoted by a high rating, you help to steal deposits.

Here is a response from the casino (dated 22/01/2020):

"Hi Petronela,

We checked the player's complaint and we can confirm that he made a withdrawal attempt for 250€ in October last year. Due to technical difficulties with our payment provider at the time, we were unable to send the funds to the player because no transfers were allowed to Ukrainian bank accounts. 

The funds have been returned to the player's balance and he would have been able to request a new withdrawal once our issues were resolved. There were no new withdrawal requests made by the player since October however, and the funds have remained available in his balance.

In order to resolve this complaint as quickly as possible, we have now sent the funds to player's bank account manually and he should have them within the next couple of days depending on the speed with which the banks involved will process the transaction.

Let me know if there's anything else we can do to resolve this matter.

I wish you a great day!

Alex

Account Manager CasinoMGA"

Casino confirmed that the withdrawal  has been processed the same day. 

@Rustam, please allow me to set the timer for 14 days. That should be a sufficient time for the money to reach your account. I hope this will be resolved soon to your satisfaction and we will be able to put it behind us. I fully understand the whole situation is tough and unpleasant, but I truly believe, we can reach a satisfactory closure soon.   

Yes, we can wait) But it does not seem to you that from 01/22/2020 the funds should already be in my account. For such a time, money can also be sent by courier. And why didn’t I have letters? And why block the account? I wrote to them yesterday, but received no evidence of transfer. They just laugh at you and me. In two weeks it will become clear that they have new problems. And the casino will have a high rating for a long time to come. Bank transfers do not go for two weeks. They take timing and continue to steal deposits.

He asked in the chat when the translation was sent. Such an answer .. I entered the bank account incorrectly (although they previously verified it and re-entered it manually))) .. and the balance was returned to my account and I lost it)) .. (my account is banned .. how could I have it lose?))). They constantly lie pulling time. I suggest checking all the casinos indicated by me above. This is a scam line of casinos with one payment operator. They steal deposits and lie even in public. The casino did not provide any evidence other than words. The complaint is not resolved .. and stop giving them time. They just laugh at us.

Let's get a summary. All this line of scams (all casinos have one payment operator and fake software) are made under carbon copy. And none of them pays. Beware. slotsberlin.com https://www.77jackpot.com https://www.arescasino.com https://www.wpokies.com https://www.cherryfiesta.com I think there are many more of their casinos, they just steal frankly deposits !!!! Their payment operator (at least my deposits went to him) may now have changed. CALLKEY SYSTEMS LIMITED !!!! The thieves!! Software fake is easy to verify. There is an investigation https://lcb.org/news/casinomga-takes-software-piracy-to-the-next-level

https://www.casinoempire.com one more)

No License

Throughout the course of the investigation, our team realized this questionable outlet is all talk, and no action.

They take good care to describe the services, games, promotions and their ''honest'' intentions in vivid detail. No shortage of encouragement to deposit and wager real money! And that's precisely the problem here because...

...inexperienced players won't recognize their license is FAKE!

Officially confirmed by Curacao eGaming, Casino MGA's claims to the Curacao certificate are false. The operator displays a permit logo of the www.gaming-curacao.com regulator, which is NOT the official site of the jurisdiction, but a third-party company granted the master license to issue permits to other casinos. Even so, the brand does not hold either one, and in fact are using a license link from a completely different casino - www.casinoempire.com, which we suspect they are trying to pass as their own, legitimate sub-license.  

Below is a screenshot of the homepage and logo, saved for posterity in case the casino decides to remove it:

Ever vigilant LCB community discovers another rogue casino, armed to the teeth with pirated slots of all shapes and sizes. Fresh in 2018, CasinoMGA.com opens scanning the international playing field for newbies, unsuspecting customers, avid gamers and other suitable subjects of their shady operations. Unfortunately for the brand, we have a couple of clever members ourselves, who can smell a rat from a mile away!

After LCB'ers reported suspicious-looking games offered by Casinio MGA, we reviewed the site and saw clearly that not only are their concerns completely valid...

...but there are actually MORE incriminating elements to be discovered and exposed to the world.

Funds paid !! Got a translation. Thanks Petronela !!!

Dear Rustam,

Some great news, if I understood it correctly, you have received all the money now. Please could you confirm it for me and if there isn’t anything else, that I could do for you in this case, I will close the complaint as resolved. 

Yes!! I confirm. Today I received a withdrawal. Thanks for helping Petronela. The complaint is resolved.

Thank you Rustam for the confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.