Casino Lab - Player’s withdrawal has been delayed.

ja ich streite mich mit denn sei knapp 4 monaten herum habe auch alles veriefieziert und und und werde immer wieder hin gehalten weiss nicht mehr was ich machen soll

Dear marijaike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please clarify when exactly you requested this withdrawal?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

also ich habe ihn denn letzen teil des email verkehr gesendet also wann die auszahlung. beatragt wurde müsste mann ja im email verkehr nach vollziehen und der gewinn ist ohne bonus gewonnen..

Thank you very much marijaike for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello marijaike,

I looked at your complaint and will do my best to help you. I would like to invite Casino Lab into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi marijaike, 

We are sorry to hear that you are experiencing issues with our Casino. 

Kindly note that we are awaiting an update from the team handling your case. Once they provide us with an update we will contact you accordingly. 

Should you have any queries do not hesitate to contact us, we are more than happy to help. 

Regards,

Casino Lab Team

Dear Casino,

let us know here, please.

ist ja echt hammer jetzt wird das ganze wieder auf die lange bank gedrückt.....

We would like to ask the Casino Lab to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi marijaike,

Kindly note we sent you an e-mail earlier today requesting an e-wallet in order to process your refund. 

At your convenience kindly forward the e-wallet details as specified in the e-mail so we can forward it to the team handling your case accordingly. 

Regards,

Casino Lab Team

hallo ich habe ihnen die sachen an die email gesendet an das team von casino guru auch nochmal damit es auf alle fälle bei ihnen ankommt...

Hi marijaike,

Kindly note we are still waiting for you to forward an e-wallet in order to process your refund. 

At your convenience kindly forward the e-wallet details as specified in the e-mail which was sent on the 29th of March so we can forward it to the team handling your case accordingly. 

Regards,

Casino Lab Team

ich habe die sachen an sie gesendet schon lange es

Dear Casino,

we are waiting for an update.

immer noch kein zahlung zu sehen 😔😔

Hi marijaike, 

Kindly note that we have not received any e-wallet from your end as of yet. 

At your convenience kindly forward an e-wallet (PayPal,Skrill,EcoPayz etc) with both your name, e-mail address and URL (If applicable) showing so we can process your refund accordingly. 

Should you have any questions do not hesitate to contact us. 

Regards, 

Casino Lab Team

hallo casino guru""viliam""

ich habe ihnen ja auch die sachen von mutch better zu gesendet warum meint spinlabs das sie nix bekommen haben an unterlagen...

Sorry marijaike, what did you send me and where, please? I didn't receive anything from you. If you want to send me something, here is my email address: viliam.v@casino.guru

Hi marijaike, 

Kindly note that the team handling your case has advised us that in order to process your refund of Deposits we would need an e-wallet account (PayPal,Skrill,EcoPayz) with both your name, e-mail address and URL (If applicable) showing. 

At your convenience kindly forward this information as a screenshot via e-mail so we can forward it to the relevant department and resolve your case once and for all. 

Regards,

Casino Lab Team

Hi marijaike, 

Kindly be advised that unfortunately due to a technical issue we are unable to process your refund via e-wallet.

We have sent you an e-mail to advise what is needed in order to proceed with an alternative method of processing your refund accordingly.

Should you have any queries do not hesitate to contact us, we are more than happy to help.

Regards,

Casino Lab Team

Hello, here are the elevators, I would still have the money, please, on my account, here are the data again

also bis heute immer noch kein geld gekommen

Hi marijaike,

Thank you for submitting your documents.

These have been passed on to the relevant department for processing.

We will inform you once we have an update on your refund.

Thank you for your cooperation.

Kind Regards,

Casino Lab Team

Dear Casino,

let us know as soon as possible, please.

Hi marijaike,

Kindly note that your refund has been manually processed late yesterday evening. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly. 

Regards, 

Casino Lab Team

das sind nur 120 euro auf mein konto was will ich denn damit es waren über 5200 euro die sie auszahlen sollen..wo ist der rest...

.

Hi marijaike, 

We regret to inform you that your winnings have been removed due to a breach of our Terms and Conditions. 

From the documents you have provided it clearly shows that the account used to fund your casino account is not in your name but belongs to a 3rd party.

This is a clear breach of our terms and conditions.

Therefore all winnings obtained with the 3rd party deposit have been voided and all deposits made (€125) have been refunded accordingly. 

We invite you to read our terms and conditions:

https://www.casinolab.com/en-eu/termsandconditions specifically clauses number 8.5, 12.1.1 & 14.

Should you have any other queries do not hesitate to contact us. 

Regards,

Casino Lab Team

Dear Casino,

send me evidence to my email: viliam.v@casino.guru

Dear marijaike,

I've received evidence confirming Casino's statement.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.