Casino Kakadu - Player’s withdrawal has been delayed.

Im trying to withdraw 15000$ can in installments of $6000, $6000, $3000. I won this money fair and followed the terms and conditions. My account got fully verified (email to show proof) and this morning I wake up with my account disabled and an email asking for more verification documents. I sent the documents requested and I'm waiting to hear back. I have proof of everything from screen shots to screen recordings. I've been playing online casinos for the past 7 years and I'm very aware of terms and conditions and always read them before depositing.

Dear Nathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Also, do I understand correctly based on your screenshots, that you requested those withdrawals on 25th august?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi I played with a bonus but I read the t&c very closely and followed them. The casino keeps telling me just to wait and my withdraw will be processed. I've never made a withdraw with them yet. But I have with pino casino, and fight club casino. Which are all operated by n1 interactive ltd. Those casino are also all disabled. I know that they are trying not to pay me my winnings even though I won them fair. I never played restricted games and followed the max bet with an active bonus. Let me know what other info you would like. Hope you can help thanks.

Hi I sent in all the extra verification documents that the casino asked for. They were all approved. The last email I got was yesterday saying the documents were approved and they were sending it to the manager. I have not heard anything since and my casino accounts are still disabled across all N1 interactive Ltd cosinos.

Thank you for your reply, Nathan. I fully understand your frustration, but it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Ok thanks I will wait and and keep you posted. I hope it all works out and I get paid.

Hi I was told on September 1st that my cashout would be processed 1000$ a day for the whole $15,000 CAN. I provided my info for wire transfer to my bank. I have not got any money deposited yet. I'm aware that wire transfers internationaly can take awhile I read from 2-5 days. If I don't get it by this Friday maybe something is up. I contacted them and said I have not received any money yet and they just said this:

Dear Friend,

Please wait for a little, your cashout can be done in a fast way.

Thank you for your time!

Best regards,

Kakadu Casino Support Team

Which doesn't make much sense to me so I'll wait till Friday and contact them again.

The message from Sept 1st is this:

Dear Friend,

Your withdrawals will be processed according to our withdrawal limits of 1000$ per day. Thank you!

Best regards,

Kakadu Casino Support Team

Nathan, I would still recommend you waiting for a few more days. If there is no development within the next 7 days, we will intervene.

Ok thanks I will wait and let you know what happens

Hi I got this email yesterday :

Dear Nathan,

We are contacting you regarding your refunds. As we were trying our best to process them, the funds have been automatically returned to the casino account with "Incorrect beneficiary bank details" issue. We kindly ask you to provide other bank details or double-check the previous ones. We may advise you provide your account number divide in parts as Transit number, Inst number и Account number.

Best regards,

Kakadu Casino Support Team

I sent in my bank details and this time they are correct. I will keep you posted if I receive the cashout thanks.

Hi I contacted them again this morning and they asked for my banking info again. so I sent it to them and was told they forwarded it to the financial department.

Hi I'm just letting you know I received my first withdrawal of 1000$ 🙂 thanks for the help

Awesome news, Nathan. Please, keep us updated and let us know when you receive the next part of your winnings.

So far I received 3000$

Dear Nathan,

Has there been any news? Have you received another part of your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hi I received 8000 CAN so far 🙂 I will let you know when I receive the full 15000CAN

Hello Nathan,

Any news? How much money is left to withdraw?

Hi I received 14000 so far only 1000 left 🙂

Thank you for the update. Hopefully, we will mark this complaint as resolved soon!

Hello Nathan,

Have there been any updates?

Case closed I received all my money thanks for the help I will be back if I need any help!

Awesome news, Nathan. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.