Casino Intense - Player is struggling to pass the KYC.

Good afternoon .

I received an email saying to use 10 € of bonus without deposit in the intense casino.

During this bonus, I got a big jackpot, and after playing, I fulfilled the bonus and the money became real. Close to 900 €.

I asked what would be needed to redeem, they spoke in a deposit of 100 € for the system to let you redeem everything you had in the box.

I thought that as I don't know or trust the casino yet, just put € 10 to see if I could redeem something, and then withdraw the rest. I made the deposit, I sent the documents ... but they are still for approval. They talked to me in 24h up to 5 days via chat, but said that lately they were very fast ... but the truth is that I was playing, and I stopped at 200 €. And whenever I try to redeem, the documents remain for approval. I asked 2 times to contact the technical team and they always say it is impossible.

To load via skrill it took seconds, to approve the documents they are not rushed. I think I did well not to put the 100 €. I would never withdraw the € 900. As for withdrawing € 200, my account is not validated.

Dear Pinto88n,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It usually takes a few days to fully review all documents.

Which documents have you already provided, please? When exactly did you send the last of them?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Good Morning. I sent front and back w / c. And print of the skrill account. Yesterday they said to take the print of the skrill and put proof of address. Now I am waiting ... but I have seen that 1 or 2 members here had the same problem, and I don't know if it was resolved. However, as I play in other casinos this is going to be one that is not going to deserve my investment. Very slow in approvals, and you can only talk with the chat and not with the technical team

I already had 900 €. They asked for € 100 deposit to withdraw the funds. But they never validated anything .. now I'm in my 100's and I will probably play and give up on this casino. But I appreciate the concern .. thanks for the time

I think you can wrap up. I was able to make the withdrawal request. It is pending for now .. let's wait

Pinto88n, thank you very much for the update. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment, or if there is anything new.

Thanks for taking the time to reply ..

It is still pending, yesterday I sent a message that the approval period is from 24h to 14 days. The delay is somewhat regrettable. They have good games but the delay in raising funds is very long, and they have a minimum of € 100 to withdraw.

What makes me believe that it is a small / medium casino. Without comparing, I also play in the 20 bet. And pay in 2/3 days. But I will wait and then say if they really paid.

Thanks

Hello Pinto88n,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Good Morning. It is still pending .. this casino in payment is really bad. They give a period of 14 days, in the chat they say to be faster .. but the truth is that I still wait ..

And we will see when it is accepted how many more days Will be waiting ..

So they don’t recruit many players .. I’ve had days at pokerstars casino and 20bet to receive overnight.

The amount is € 220 for withdrawal since April 19. And it doesn't go from there ... and here no moderator of the intense casino says anything too

Can't contact this moderator?

Thank you very much Pinto88n for your cooperation so far. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Casino Intense to join us and help us resolve the player's issue.

Thank you for your help.

They always say to leave a reminder to the technical team .. but nobody ever says anything and remains pending.

It remains the same. Problems paying because there are many winners. They say to go to the technical team and give priority to my case. But already 5 moderators have told me the same. And I’m still waiting ... and it’s still pending. Does anyone know of a place where I can file a complaint against them?

I already saw that they will not pay. 13 days waiting

I've read this message 6 times. It's always the same

Unfortunately, we still haven't receive any respond from the casino. We will give the casino 7 more days to respond otherwise we will be forced to close the complaint as unresolved, which could negatively affect the casino's rating.

For me it is already more than negative. 16 days and the withdrawal is still pending.

17 days

22 days

Unfortunately, we could not reach the casino in any way. We will be now forced to close the complaint as unresolved, which could lead to casino's rating deduction. I'm really sorry that we weren't able to help you out with this issue but as they are non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru

Dear Pinto88n,

We have currently received an information from the casino that you have canceled your withdrawal requests in the casino and played the balance. As your balance hs been cleared, the complaint will be now rejected as it is no longer relevant.

Best regards,

Nick

Casino.guru