In this review, Casongo Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Casongo Casino has an Above average Safety Index that sits at 7.7, indicating that it may be an acceptable option for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Carry on reading our Casongo Casino review to make an informed decision whether or not this casino is the right fit for you.
Is Casongo Casino fair and safe? Safety Index explained
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Casongo Casino Terms and Conditions as part of our review of Casongo Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
Based on our estimates or gathered data, Casongo Casino is a medium-sized online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
Based on our findings, no important casino blacklists feature Casongo Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
All in all, when combined with other factors that come into play in our review, Casongo Casino has landed an Above average Safety Index of 7.7. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.
Terms and Conditions of Casongo Casino
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casongo Casino to be somewhat unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Casongo Casino
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 82 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Casongo Casino
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 10 or more reviews. Since we have only collected a review from one player, Casongo Casino does not have a User satisfaction score yet. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company information
Casongo Casino is owned by Infiton Limited, and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
Casongo Casino is licensed by Spillemyndigheden in Denmark.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
Unlimited
DKK 1,200,000 per spin
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at Casongo Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Danish
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Casongo Casino, your account, withdrawals, or anything else. According to our tests and collected information, Casongo Casino has a good customer support.
Casongo Casino casino games and slots
Players can enjoy these types of casino games at Casongo Casino: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, Jackpot games, Live games, Other card games, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live roulette.
Casino games supplied by 13 game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, ELK Studios, Habanero, Booming Games, Wizard games, Stakelogic, Hacksaw Gaming.
Casongo Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
At present, there is 1 bonus from Casongo Casino in our database:
100% up to 1,000 kr.
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
Browse all bonuses offered by Casongo Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
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User reviews of Casongo Casino
This is a place to share experience with Casongo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
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Safety Index explained
Safety Index of Casongo Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casongo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.7/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
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