HomeComplaintsCashed Casino - Player warns of delayed withdrawals.

Cashed Casino - Player warns of delayed withdrawals.

Amount: €500

Cashed Casino
Safety Index:High
Submitted: 26 Sep 2024 | Case closed : 17 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from Greece reported that the casino repeatedly failed to approve his withdrawal requests. We attempted to gather more information by asking the player about his account verification and the status of his withdrawal. However, the player did not respond to these inquiries. As a result, the complaint was closed.

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1 month ago
Translation

These scammers claim that the withdrawal will be approved, but it never happens. Do not visit this site, as they will take your money and not pay out the winnings. It's the worst thing that exists.

Automatic translation:
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1 month ago

Dear jrizos1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise if your account has been fully verified?
  • Have you been advised why you can’t withdraw your winnings?
  • Is it an internal casino system issue, or it’s related to your account only?
  • When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

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1 month ago
Translation

Tous exw ph gia epalithefsi Kai mou lene den xriazetai alla tipota

kai oti h analipsi einai sthn ours gia egrisi pragma pou den. Egine pote

sto na vazis leuta Kai na Ta pernoun einai Prwth Kai na sta dwsoun Ta Kerdh sou pote

Automatic translation:
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1 month ago
  • When did you request a withdrawal from the casino?
  • Could you please share a screenshot with the date and the status of the transactions visible?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here


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3 weeks ago

Dear jrizos1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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