Cashed Casino - Player's withdrawal is delayed.

Cashed withdrawal times state 0-3 days. I have about $11000 withdrawal able money. Been trying to withdraw for days now with response.

Hello zacks7955,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashed Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Nick,

Account is verified since last week.

Its all real money, no bonus.

Spoke with customer support today but still tel me more and more time is needed.

Hello zacks7955,

As stated above, we always do recommend to wait 14 days for a payment to be processed once your account gets verified.

Can you clarify when exactly was the verification process finished?

Looking forward to your response.

Regards,

Nick

Initially everything was done on the 21st. I’ve read other reviews. I highly doubt I’ll get this money.

Hello zacks7955,

Since we recommend to wait at least 14 days for any kind of withdrawal and it is has now passed, can you please advise if there's been any update?

Looking forward to your response.

Regards,

Nick

Still nothing

Thank you zacks7955 for the update. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you zacks7955 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Cashed Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear zacks7955,

We hope you find this email well!

As per checking your account we can see that both of your withdrawal request from 24th and 25th of October 2024 was processed from our side on 31st of October 2024.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

We would like to draw your attention to the following points of the General Terms and Conditions, which you accepted when creating your account on our website:

6.11 :- All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

In your case the following limits apply:

(LEVEL 1) 750 CAD per transaction, every 24 hours / 10,500 CAD per month.

6.13 :- At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.

After checking your account we would also want to inform you that you had played your remaining balance.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best wishes,

Cashed Team.

Thank you very much for the update Cashed Casino representative.

Dear zacks7955, can you confirm you have received the funds from the end of October and played the rest of your balance? Thank you in advance!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Peter,

It seems there is a misunderstanding. We would want to remind you that we had already sent a reply and we believe that you are waiting for customers reply and not ours.

Please let us know if you need any further information from us. Thank you!

Best wishes,

Cashed Team.