Cashed Casino - Player's withdrawal is delayed.

On July 27th, I requested two withdrawals of 500 euros each. I ended up re-playing 500 euros because after 3 days they hadn't even considered my withdrawal request. To this day, nothing has been done. They let the days go by so that you end up playing the money again. I currently have 500 euros stuck and I don't want to wait 15 days to get them.

Hello Bozz96,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashed Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good evening, I did everything that was asked of me, it shouldn't be verified, but it doesn't even let me verify it, I didn't win with active bonuses, and I contacted the casino yesterday and today to ask for explanations regarding the withdrawal, However, it is the first withdrawal. But it doesn't seem right to make us wait all these days. Thank you

Good evening, this morning at 10.59am my withdrawal was canceled without me having done anything, without having canceled anything, after 8 days I've been waiting, I wrote in live chat and I was told that they will send me an email for a manual withdrawal , I don't understand, they cancel your withdrawal without even notifying you of anything?

My nickname is boz*** if you can please help me

Hello Bozz96,

Did they forward you the e-mail for manual withdrawal? Did they initiate the verification process since? Did you try to use a different payout method since?

Hi nick, now I tried to withdraw by bank transfer to an account in my name, they said they would send me emails for manual withdrawal but they still haven't sent me anything and it's already been 2 days.

Hi, they didn't send any checks to do, is there any news?

Hello Bozz96,

As stated above, withdrawals take up to 14 days. Please follow the casino's instructions and let us know in case it would take longer.

Ok Nick you are right but, since my first request I have already waited 20 days, if every time they let 15 days pass to verify each request, I will not see this money anymore

Hello Bozz96,

If the next withdrawal gets rejected, we will try to intervene. Please let us know either it will get paid or rejected again.

Dear Bozz96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.