The player from Germany reports issues with withdrawing money from Cashed Casino after accepting a cashback bonus. After reaching a total payout of 2500 euros, she notices 767 euros missing from her account without explanation. Despite repeated attempts to contact support, she receives no satisfactory response and learns that her account is closed.
Cashed Casino - Player’s account has been closed with missing funds.
Amount: €767
Cashed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 26m 34s
Case summary
3 hours ago
Public
Public
7 hours ago
Translation
Hello,
Today, I would like to file another complaint. This will be my last one as I have now blocked my online banking due to problematic gambling and recent poor casino experiences. Nonetheless, I want to share my experience with Cashed Casino to warn other players.
On October 26th, I played at Cashed Casino, even though I didn't really want to, and lost 550 euros. I then entered the live chat and requested to close my account. I was then offered a cashback bonus of 55 euros with a 35x wager. I accepted it and tried my luck again. I managed to convert the bonus into real money, reaching a total payout of 2500 euros. I adhered to all the bonus conditions and did not wager more than 5 euros until the conversion. I then wanted to withdraw. At Cashed Casino, you can only cash out 500 euros per day, so I requested this withdrawal.
2000 euros were left in my gaming account.
The next morning, I checked my account and noticed that 767 euros were missing.
It only indicated a withdrawal, but not to me.
I contacted the live chat, and they just brushed me off, telling me to send an email.
I did so, but initially received no response.
An additional withdrawal of 500 euros (the daily limit is 500 euros, with a maximum of 3 transactions at once) also didn't work. There was no option for verification either.
I documented everything with screenshots, as I already had a bad feeling.
I then gambled away the remaining balance, even canceling the 500-euro withdrawal and losing that too.
Despite this, I still want to know why the money simply disappeared from my account; I find it extremely untrustworthy.
The support informed me after several days that my account was closed. However, that wasn't an answer to my question. I contacted support again asking about the money, and since then, I've received no response.
I have these emails as evidence as well.
I don't expect to ever see the money again, but I feel compelled to warn against playing at Cashed Casino. Other reviews of this casino speak for themselves.
Thank you for reading, and I hope for a response.
Best regards, C.
PS: Unfortunately, I cannot upload the screenshots here, but I would send them immediately via email upon request.
Automatic translation:
Public
Public
3 hours ago
Dear claudiaHH,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cashed Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share any details regarding the cashback bonus you received from the casino?
- Could you please advise what reason you gave when requesting account closure in this particular casino?
- Could you please provide any supporting evidence supporting your claims? You can post screenshots here, or send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
