Captain Cooks Casino UK Review

The player from Slovakia was accused of violating the Terms and Conditions by creating multiple accounts in the casino. His winnings were confiscated and the deposit was returned. After further investigation it became clear that the player had in fact created multiple accounts, and therefore, the decision of the casino was justified. The complaint was rejected as 'unjustified'.

The player from Canada requested a withdrawal a few days ago, but it’s been pending since. We rejected the complaint because the player didn't answer any of our questions, therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player from Canada had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that point. After the Complaints Team had advised her to wait for at least 14 days after requesting the withdrawal, she confirmed that she had received her withdrawal. Consequently, we had marked the complaint as 'resolved'.

The player from Ontario has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil, who had been a long-time user of the casino, encountered an issue when he attempted to withdraw his winnings of $200. Despite the casino's claim of processing withdrawals within 48 hours, the player had been made to wait for over 72 hours. This had resulted in him closing his account out of frustration. After the complaint was submitted, the player received his withdrawal. Despite the resolution, he had expressed dissatisfaction with the casino's withdrawal processing time, considering it disrespectful and inefficient. The complaint had been marked as resolved by our team.

The player from Cyprus is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the Germany is requesting a full report of collected personal information.The casino responded and stated that the player should have received an email. The player replied that they had not. An alternate email address was provided, and the casino resent the information. The player received this shortly after, and the complant was resolved.

The player from Austria had issues with the casino refusing a payout to her Visa card, which she had previously used for deposits without a problem. Despite her account having been previously verified, the casino suggested alternative payment methods, which she could not access. After much back and forth, the casino eventually paid out via Swift. We marked the issue as resolved after the successful withdrawal via Swift.

The player from Ontario, Canada lost full access to her gaming account due to changes in local regulations in her country. As compensation, her gaming account was transferred to another casino belonging to the same group - Luxury Casino, which unfortunately also led to the player losing access to all accumulated achievements in the 777 Super Big BuildUp Deluxe slot game, while located in Ontario. The player inquired about the possibility to transfer the achievements to her new gaming account at Luxury Casino. The casino team decided to follow this unusual request and forwarded it to its software provider. The mission was successful. The player's complaint was closed as 'Resolved'.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.