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HomeOnline CasinosCaptain Cooks Casino UK Review
Captain Cooks Casino UK Review
Doesn't accept players from Virginia
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
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Payment methods
Show all (12)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • PayPal
  • VISA Electron
  • Maestro
Withdrawal limits
Not Limited for GBP
Casino Rewards
Apollo Entertainment Limited
2003
> $1,000,000
OverviewBonusesUser reviews23Safety Index explainedDiscussion1Payment methods12

Captain Cooks Casino UK Review

Captain Cooks Casino UK underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. In terms of player safety and fairness, Captain Cooks Casino UK has a High Safety Index of 8.9, which makes it a recommendable casino for most players. Take a look at our full Captain Cooks Casino UK review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index of Captain Cooks Casino UK – Is it fair and safe?

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.

In our Captain Cooks Casino UK review, we carefully went through and inspected the Terms and Conditions of Captain Cooks Casino UK. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

According to our approximate calculation or collected information, Captain Cooks Casino UK is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

We did not find Captain Cooks Casino UK on any relevant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

On the whole, also considering other contributing factors in our assessment, Captain Cooks Casino UK has achieved a Safety Index of 8.9, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.

Note: According to our records, Captain Cooks Casino UK is related to 43 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Captain Cooks Casino UK. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.

Captain Cooks Casino UK T&Cs

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Captain Cooks Casino UK to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Captain Cooks Casino UK

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We currently have 0 complaints directly about this casino in our database, as well as 16 complaints about other casinos related to it. Because of these complaints, we've given this casino 150 black points in total, out of which 150 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Captain Cooks Casino UK

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Captain Cooks Casino UK has a Mixed User feedback score based on the 23 user reviews in our database. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Captain Cooks Casino UK company information and licenses

Captain Cooks Casino UK belongs to Casino Rewards and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

Captain Cooks Casino UK has a gambling license in United Kingdom. Their license was granted by United Kingdom Gambling Commission.

About payment methods and win and withdrawal limits

Captain Cooks Casino UK accepts 12 payment options. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , VISA, PayPal, VISA Electron, Maestro, AstroPay, Bank transfer, ApplePay, MuchBetter.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits Win limits
Unlimited No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. The table below contains information about the languages at Captain Cooks Casino UK.

Language Website Customer support Live chat
English Yes Yes Yes24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Since customer support can assist you with problems related to registration process at Captain Cooks Casino UK, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Captain Cooks Casino UK to be average.

Slots and casino games at Captain Cooks Casino UK

You can play these types of games at Captain Cooks Casino UK: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 37 casino game providers are available. This includes Apricot (Microgaming), Evolution Gaming, Rabcat, 1X2 Gaming, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, PearFiction Studios, Switch Studios, Old Skool Studios, Half Pixel Studios, Neon Valley Studios, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Pulse 8 Studios, SpinPlay Games, Nailed it! Games, Neko Games, Fortune Factory Studios, Gold Coin Studios, All For One Studios (ALL41), Hammertime, Aurum Signature Studios, Northern Lights Gaming, Games Global, Just For The Win, MahiGaming, Foxium, Snowborn Games, Buck Stakes Entertainment, Epic Industries, Stormcraft Studios, Circular Arrow, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios.

Bonuses and codes offered by Captain Cooks Casino UK

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 2 bonuses from Captain Cooks Casino UK based on the data from our database.

Note: Visit our separate page on Captain Cooks Casino UK bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (12)
  • Skrill
  • Neteller
  • PaySafeCard
  • Payz (ecoPayz)
  • VISA
  • PayPal
  • VISA Electron
  • Maestro
Withdrawal limits
Not Limited for GBP

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

Language options

English website
English customer support
English live chat

Game providers
Show all (37)

  • Apricot (Microgaming)
  • Evolution Gaming
  • Rabcat
  • 1X2 Gaming
  • Switch Studios
  • Stormcraft Studios
  • Triple Edge Studios
  • Alchemy Gaming
Casino screenshots
captain_cooks_casino_uk_homepage_desktop
captain_cooks_casino_uk_homepage_mobile

Positives

  • Good selection of games
  • Popular progressive jackpot slots
  • Live chat support is available 24/7
  • Live dealer games are available
  • Supports many payment methods

Negatives

  • Fees associated with some withdrawal methods
  • Software provider filter not available
  • Not all payment methods are available for all countries

Interesting facts

  • Local version of an international casino
  • Basic account interface is available in other languages
  • Live chat support uses the auto-translate feature for some languages
  • Part of CasinoRewards group
Author & Guarantor: Burak Onder Last updated: 21 Mar 2025 Anything incorrect or missing? Let me know
Casino Bonuses

Captain Cooks Casino UK bonuses

Browse all bonuses offered by Captain Cooks Casino UK, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru
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User reviews (23)

User reviews of Captain Cooks Casino UK

This is a place to share experience with Captain Cooks Casino UK. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Mixed

Rated by 23 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review
Casino Guru
We want players to understand gambling.
• 1 month ago
I won 17 PV 500€ and now 800€ and the money, 1300€, has not come to me and even though I try to put the bank account number. It does not work in the casino account I hope my money will come on Tuesday and I also sent a message to customer service and my account number and also my lawyer wondered about it
  • There have been no wins even though I won for 17 days
  • Slow
Captain Cooks Casino UK
Further verification documents have been requested in the last 24 hours and player was told to allow 3 business days for a response. As there are public holidays here now, the response can be expected by mid-end of next week. Player agreed to supply these documents when agreeing to the T&Cs. Nothing that has been requested is out of the ordinary and these documents are required to satisfy our licensing and financial obligations.
• 4 months ago
I find the site itself quite nice and the games good but what really bothers me is the
Payout. There should be no minimum payout amount and if not 300 then maybe 100.
In my case I have often paid out 300 through the "processing fee"
100+ lost what I don't understand in this day and age no 35 fee. That's just cheeky
  • Clear page
  • Every day deposit bonus
  • Small gifts
  • Good profits
  • Payout on bank card is very cheeky with 3oo minimum payout
  • 35 Euro fee for withdrawal 300-35 =265
  • 48h processing time of the payout
  • No support
• 4 months ago
Very easy to play in this casino.
Depositing methods are too good and never face any trouble during depositing.
Games offer by this casino are too attractive.
But not satisfied customer support.
  • Selections of games are very good.
  • Very simple website for players easy to locate the slot and play.
  • Credibility of casino is also satisfactory.
  • Payment methods too good.
  • Not satisfied with customer support.
• 6 months ago
Over the years had mixed opinions about Captain Cooks casino, but seeing other casinos and how they operate, CR casinos are not that bad.
  • Fast game loading, no lag
  • Mobile friendly website design, easy to use and navigate
  • VIP and promotions
  • Jackpots
  • No responsible gaming options etc.
  • High wager amount
  • Website infinite loading loop
  • 2 days waiting period for payout
Captain Cooks Casino UK
Hey Artuurio!
The CR casinos definitely have RG options which can be found by clicking the Responsible Gambling link at the bottom of any of our casino sites. A link can also be found within each casino. It sounds like perhaps you did not see them. If you are looking to restrict your play, please get in touch with our support agents via email or chat inside your account ASAP. When doing so, please mention the infinite website loop as this seems to be a technical error.

We have a high WR on the first and second deposit bonus, however you are able to withdraw your cash balance at any time by forfeiting your bonus balance. This was made after much feedback from players and due to the proportionally high bonus compared to the deposit to obtain it. After the first 2 deposit bonuses, WR goes down significantly, however you will then need to complete WR before you can withdraw the balance.
• 11 months ago
Altough I can appreciate the variety in gaming content and prompt A.I. assistance... I can't help but feel a bit peeved in your claims of fast payout. Infact I can't help but notice its your hook, one of your first points in mention of what classifies as a "premirer" gaming platform. If by a mandoatory 48 hour processing time period and inability to process cashout payments on weekends; you define as fast... I can only imagine how mistrepreted premier might be or some the other big words you use.

It is my opinion if an entity/enterprise/whatever can not process cash at any given time such as weekends then maybe the shouldnt be accepting payments such as deposits either!
• 1 year ago
I make withdrawal request of 575 EU at 18 november today is 22 nov. My money still isnt arraived I conncat live chat he gave me e-mail of riskmangemnt of casino rewadars to ask them whats happan with money so I write an e mail and still waiting someone to respond... But RTP is good and fast chat.
  • Live chat is fast
  • Fair RTP
  • Still waiting for my money to be on Skrill
• 2 years ago
They give you big bonuses, but you never know if you can use them. Half a year ago, my bonus was blocked and when I started asking about them, they blocked me from customer service! They say they protect themselves from marketing abuse :D So they give a bonus but you've taken advantage of them when you accept it. NEVER PLAY HERE!
  • i have won a lot from here!
  • Difficult money transfers, even VISA won't work
  • prevented me from using my bonuses
  • blocked me from customer service
  • no one answers emails
  • delay the payment of winnings for up to several days
• 3 years ago
Beware of this casino, you are knowingly ripped off and cheated. you get much less or no winnings with big bets. If you want to withdraw winnings, it often takes weeks, because you hope that you will cancel the withdrawal ... If you withdraw, you won’t win any more. I have now lost thousands there because you have no chance of really collecting money and then really making a profit, you are blocked if you find out about these dubious machinations and name them. I can really only warn against these rip-offs and scammers. There are plenty of other reputable casinos out there, but this one should be avoided at all costs. I am currently in contact with a lawyer and I will take action against this scam.
Safety Index explained

Safety Index of Captain Cooks Casino UK explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Captain Cooks Casino UK. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • Low-risk play may lead to winnings being confiscated
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    Read more
  • Low-risk play may lead to winnings being confiscated
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    Read more
  • Use of the auto-play feature while wagering bonuses may void bonus balances
    T&C copied from the casino's website (in English):
    T&C copied from the casino's website (in English):
    Read more

Complaints about Captain Cooks Casino UK and related casinos (190)

190All3Opened15Unresolved23Resolved149Rejected

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