CampoBet Casino MX - Player's deposit has been delayed.

Hello, just to comment that this casino is incredible, how they give it an excellent rating when a simple SPEI in Mexico transfer, as they call it internationally, does not make it valid for me.

I made a deposit for the amount of 5,040 Mexican pesos, approximately 250 dollars, and this has been going on for a week and only in chat they give me the runaround and now they say that they don't have it, that they never received the deposit when clearly entering the Banxico Banco de México portal they confirm that the deposit is already in the receiving account, yes, from Campobet.

I add an image of the Banxico receipt confirming the money is already with the casino since that day and a screenshot of my nu account.

The only thing I ask is that the money be visible in my campobet account since the NU bank account from which I made the deposit to campobet no longer receives deposits due to the fact that I have personally received more than 240 thousand Mexican pesos this month and it is the monthly limit that this account can receive, I repeat, I request that the casino only add the amount deposited to my casino account so that I can play or withdraw the money to the bank account of my convenience. I repeat, with the images that I provide, it is confirmed that campobet already has the money. And it never made it valid for me.

Dear maulebanese,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you’re facing with your deposit.

As a next step, I want to remind you that if your deposit hasn't been credited to your casino account, the best course of action is to reach out to your payment provider. They will need to investigate, but please be aware that this process can take around a month. Unfortunately, in situations like this, the casino typically has limited options for assistance. I would also recommend refraining from making any additional deposits until this issue is resolved.

If the funds were lost during the transaction, it may take some time for the payment to be credited back to your account.

You’ve already forwarded your payment receipt, which is very helpful.

• Could you let me know if this was your first deposit with the casino?
• Additionally, did you receive any communication from the casino regarding this issue, such as a notification of payment failure or any other explanation? If yes, please forward it to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Hello, sorry for answering until now, but I've had a lot of work days. I'll answer your questions, Petronela. First of all, thank you for the existence of this group and for your support.

I have already made several deposits to the casino and everything is perfect, always more than 10.

Yes, I have communicated with the casino in the chat but there were too many turns for more than 7 days in chats and their first response is that they were expecting information from the finance department, as if it were Google or a huge company so that they have to delegate the information, being a tiny company they make it look like it is huge in the chat and it is not, ridiculous. And the last thing they told me is that they did not have the money.

First of all, I'll explain to you Petronela how the SPEI service works in Mexico, bank transfers, so that you understand me. In the photo that I sent you, the bank details and the transfer appear completely. You only have to enter this portal, I repeat, through the Mexican banking commission or the Bank of Mexico https://www.banxico.org.mx/cep/ you put the data with the photo that I sent you or uploaded to this long complaint and that's it. It appears that the Campo Bet casino has the money since the day I made the deposit. It arrived 2 minutes later, so there is no bank failure. It is 100% safe. They already have the money, that's why I sent you the Banxico invoice, as they have the money. 100% confirmed.

So there are no excuses that they don't have the money or other strange things that the great and incredible Campobet casino hides behind, which believes itself to be a large company, delegating responsibilities as if it were Nvidia or a company of that level, being only a small company, not to say mediocre and lying, because it is not even good enough to be a casino, with flaws like you are being, as I told you with the information that I put here and they already have, the money in their casino bank account is 100% verified, it is one of the worst casinos.

In this one we just have to enter the data in the Bank of Mexico portal for transfers and that's it https://www.banxico.org.mx/cep/ Now if you don't understand how to do it, I download the pdf in a captured image so you can see how the money is in the bet field. This is downloaded from the portal of the Bank of Mexico in the form of a receipt and with data from the Mexican Treasury, showing the real name of Campobet in Mexico where it requests the deposit confirming that they have the money and it's been going on for 2 weeks and they are too irresponsible with customer service.

I want to inform you that now I entered the casino and the balance of 5,040 pesos was already in my account 15 days later, more than two weeks.

I hope Campobet improves this service and I will give it a second chance, but really 15 days to solve the problem of a spei. Let's see what happens to me in the future with my experience in this casino. I will be reporting.

Thanks to guru casino and above all for giving experience to us players.

Dear maulebanese,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru