The player from Greece requested a withdrawal from the casino, which wasn't received. The player later confirmed the issue was resolved.
Bruno Casino - Player's withdrawal seems lost.
Amount: €640
Bruno Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
My payments on 10/04 totaling 640 euros have been approved and still haven't been credited to my account.
Automatic translation:
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1 year ago
Dear melin89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
These are withdrawals of 640 euros, not deposits. They have been approved on 10/04 by bank transfer but I still haven't received the money!
Edited
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1 year ago
Translation
I am waiting for you to tell me what I can do to receive my withdrawals. The withdrawal was approved on 10/04 and I still haven't received my money!
Automatic translation:
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1 year ago
Thanks for the clarification, melin89.
Let me ask you if this was your first withdrawal from the casino. Did you contact the casino about the fact you haven't received your withdrawal? How did they respond?
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1 year ago
Translation
This is my first time making a withdrawal. I have contacted the casino but have not received any clear answer. They keep telling me they are trying to contact the payment provider without explaining what the problem is.
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1 year ago
Dear melin89,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
