Bruno Casino - Player claims that payment has been delayed.

I have made a withdrawal of 300 euros. Last time, I received it in my account within 2 hours, but now a new withdrawal, after 2 days, it is not in my account, even though both my bank and the payment provider of Brunocasino offer instant payment. So, I should have it almost immediately.

Dear marcl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, my withdrawal is approved since monday. Last time when i made a withdrawal it was in my bank account within 2 hours after approval! And my bank and the bank of the payment provider has both instant payment.

Another day no withdrawal.

Dear marcl,

Have you received your withdrawal from the casino yet?

Dear marcl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

marcl informed us that he received the winnings, therefore we marked the complaint as resolved.