The player from Germany experienced a delayed withdrawal at Bruce Bet Casino. Despite the withdrawal confirmation, the casino had failed to process it within the promised 5-7 business days. The player had not received any contact from the casino about this delay. The player also mentioned that the casino had not credited the winnings to their account, nor provided an explanation for it. We attempted to investigate the issue by reaching out to the player for more information, but received no response. As a result, we were unable to proceed with the investigation and had to reject the complaint.
Bruce Bet Casino - Player experiencing a withdrawal delay.
Amount: €1,410
Bruce Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Translation
Good day,
I am very disappointed, I deposited and won at Bruce bet casino, then requested a withdrawal. This was successfully confirmed and was supposed to be received within 5-7 business days. It has now been longer than 7 days and upon inquiry, I was assured that someone would contact me by email. So far, I have not received any message nor my withdrawal.
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6 months ago
Hello Tamara11,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bruce Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
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I had to send a bank statement to prove that my money was not transferred
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6 months ago
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So today came the 2nd email and again the first message was this
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6 months ago
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Now this message comes and in the live chat they say the 1200 will be added to my balance and not paid out, I have no email about it and nothing was credited to my account, now I have to wait again
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6 months ago
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So no winnings were credited and no email so far why or why the first one says 7 days the money is in my account
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6 months ago
Hello Tamara11,
As the withdrawal was not then in processing for 14 days, can you please advise if there is any update regarding the payment now?
