Brango Casino - Player believes that their withdrawal has been delayed.

they voided my 2500 dollar winning because they said I played the progressive game but that doesn't apply to me because I was done with my requirements of bonus and also when u can't play if u try n play it won't allow game to load . now what's weird is they sent an email stating they see it was unintentional so they gave me my deposit back but at that point I was over brango so I tried and withdraw that but it said I had to wager it and ended up losing it all I feel scammed by brango which sucks because l have spent so much money with them but I advise anyone that's thinking of investing money be careful they will void your winnings when the amount is high

Dear turnermantina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

no they voided my winnings because they said I played progressive slots but I was done with bonus requirements I attached email to complaint

Thank you for your reply, turnermantina. I also see that the casino believes you breached the maximum allowed bet. In order to proceed with this case, I would like to ask you to forward me your game history starting from the moment you activated the bonus.

If there is any other relevant communication between you and the casino, please forward it as well. My email address is kristina.s@casino.guru. Thank you in advance.

turnermantina, I am sorry, but you breached the maximum allowed bet multiple times.  I understand your frustration and of course, we would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

That's not fair because I already withdrew when I played I was done with bonus requirements

N another thing I was looking at other reviews from this casino n you guys helped a lady with same issue n shevwent over 500 dollars mine was less than 60

turnermantina, please note that we judge each case individually. If we helped another person with a similar complaint, there probably was a good reason for it. Generally, if we find out that the player breached the maximum allowed bet repeatedly, we reject such a case.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.