The player from Mexico had deposited funds into the casino and attempted a withdrawal, but the withdrawal was not processed despite the account being in good standing. We attempted to gather more information from the player to understand the situation better, including account verification status and reasons for the withdrawal issue. However, the player did not respond to our inquiries. Consequently, the complaint was rejected due to a lack of communication from the player.
Boo Casino - Player’s withdrawal has been delayed.
Amount: Mex$500
Boo Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
I made a deposit to play, but when I tried to make a withdrawal, it said that it was not processed. I don't know why, since my account is in good standing. It asks me to cancel my withdrawal.
Automatic translation:
Public
Public
5 months ago
Dear Audielm,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
