HomeComplaintsBoo Casino - Player’s struggling to retrieve his winnings.

Boo Casino - Player’s struggling to retrieve his winnings.

Amount: €517

Boo Casino
Safety Index:Low
Submitted: 27 Apr 2020 | Case closed : 13 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Netherlands is experiencing difficulties claiming his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

They never pay out the make the rules up as the go , frauds every slot you cant play has a pop up to warn you , but some of them havent so the wont pay out , after setting them straight , they came up with other excuse , so the never have to pay out 

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4 years ago

Dear Danny,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Have you been accused of playing restricted games while wagering a bonus? I will be waiting for your reply patiently.

Best regards,

Petronela

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4 years ago

Dear Danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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