Boo Casino - Player’s account has been blocked.

Boo casino is not a good casino to play at ever since Christmas its gone down hill. Yves is a horrible manager I have no idea how he is a manager especially vip. He is very threatened he can't handle being told he isn't liked. He just closes your account. Which doesn't matter because I am saving money. DON'T DEPOSIT YOUR MONEY HERE CHECK REVIEWS ON EVERY CASINO BEFORE PLAYING

Dear Chrismc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Are there any funds being held by the casino, please?

If there’s any relevant communication, forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Player's additional comments:

"Good morning you left me your email to forward more information about my complaint. I personally don't think yves has the maturity to handle the roll has a vip manager. As for verified my account has been verified for almost a year I have accounts with 4 of your casinos. I play 7 piggies lots, Chilli heat it really depends on my mood. No funds being held"

"Good afternoon I never heard back from you about my email complaint. First off I wanted to ask what your role was. Second of all I am curious about the rules of the casinos with cash gifts. I have been with the casino for almost a year now. I don't like how the new agents talk to me I don't like yves he is a power hungry man he has no idea how to treat a vip. I deposit thousands into the casino and I deserve to be treated a lot better. He definitely shouldn't be a vip manager. I am asking for some sort of compensation for the crap. Second of all the games are really starting to suck. I usually win 5 to 10 thousand every 2 weeks and ever since Christmas I can't win 200.00 something is definitely wrong"

Thank you, Chrismc, for your emails. I’m sure you understand that I don’t work for Boo Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. 

Please understand that casinos have the right to close any player's account if there are no funds being held. We can't force them to reopen your account.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Chrismc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.