The player from Finland faced repeated rejections of withdrawal requests despite having all documents approved. The casino continually forwarded the issue to the "relevant team" without providing an explanation for the rejections. Eventually, the player's withdrawal was approved, and funds were received using cryptocurrency due to a technical issue with Skrill. The complaint was marked as resolved.
Bluffbet Casino - Player’s withdrawals are being rejected.
Amount: €540
Bluffbet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
This casino is rejecting my withdrawals without any explanation. All my documents are approved. They just answer everytime that this issue is forwarded to "relevant team" but still get rejection. I am using Skrill withdrawal.
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2 months ago
Hello Albaa90,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bluffbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
My account was verified 5.7.2024. I was playing with real money and no bonus involved. Today they once again rejected my withdrawal and i asked them why and response was "we are still working on your issue and the case is forwarded to the highest department" . Same kind of answer everyday after withdrawal is rejected. One time they answered that my transaction should be completed within 24 hours but it was rejected
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2 months ago
Now my withdrawal is approved and got my funds using crypto for withdraw. There was some technical issue with Skrill withdrawal and they are still working on it.
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1 month ago
Hello Albaa90,
Do I understand it correctly that your issue has been resolved?
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1 month ago
Dear Albaa90,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
