The player’s requested our advice at withdrawal from the casino. We rejected the complaint because the player didn't respond to our messages and questions.
Hi
I was given free spins. Have not made a deposit but won R65000. I made a with drawl of R40000. I was not requested to make a deposit to play the free spins. Will I still get paid out my withdrawal
Dear Charlotte,
Thank you very much for your query. I’ve checked up some information for you and I found these terms (https://www.blackdiamondslots.net/en-FI/help)in the casino:
"The maximum withdrawal limits from a free chip, depending on your VIP level, are:
a. VIP Basic and VIP Silver Level Members have a €100 maximum withdrawal limit per free bonus per week;
b. VIP Gold Level Members have a €200 maximum withdrawal limit per free bonus per week;
c. VIP Platinum Level Members have a €300 maximum withdrawal limit per free bonus per week;
d. VIP Titanium Level Members have a €400 maximum withdrawal limit per free bonus per week;
e. VIP Master Level Members have a €500 maximum withdrawal limit per free bonus per week."
Therefore I don’t think it’s possible for you to withdraw the full amount and will be deducted based on your VIP Level.
Another important term:
"In order to withdraw winnings originating from free chips, you must have made a deposit within five (5) days of the withdrawal being processed.
Once the withdrawal from a free bonus is approved, the remaining balance from the winnings corresponding to the free bonus in question will be voided."
In this case you will have to make a deposit in the casino and after that you will be able to withdraw your winnings within the next 5 days.
If there is any issue regarding the casino, please do not hesitate to contact us, otherwise, I've shared all information regarding your query.
Best regards,
Nick