HomeComplaintsBlackDiamondCasino - Player’s requested an advice at withdrawal.

BlackDiamondCasino - Player’s requested an advice at withdrawal.

Amount: ??

BlackDiamondCasino
Safety Index:Low
Submitted: 05 Aug 2020 | Case closed : 20 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player’s requested our advice at withdrawal from the casino. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Hi

I was given free spins. Have not made a deposit but won R65000. I made a with drawl of R40000. I was not requested to make a deposit to play the free spins. Will I still get paid out my withdrawal

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4 years ago

Dear Charlotte,

Thank you very much for your query. I’ve checked up some information for you and I found these terms (https://www.blackdiamondslots.net/en-FI/help)in the casino:

"The maximum withdrawal limits from a free chip, depending on your VIP level, are:

a. VIP Basic and VIP Silver Level Members have a €100 maximum withdrawal limit per free bonus per week;

b. VIP Gold Level Members have a €200 maximum withdrawal limit per free bonus per week;

c. VIP Platinum Level Members have a €300 maximum withdrawal limit per free bonus per week;

d. VIP Titanium Level Members have a €400 maximum withdrawal limit per free bonus per week;

e. VIP Master Level Members have a €500 maximum withdrawal limit per free bonus per week."

Therefore I don’t think it’s possible for you to withdraw the full amount and will be deducted based on your VIP Level.

Another important term:

"In order to withdraw winnings originating from free chips, you must have made a deposit within five (5) days of the withdrawal being processed.

Once the withdrawal from a free bonus is approved, the remaining balance from the winnings corresponding to the free bonus in question will be voided."

In this case you will have to make a deposit in the casino and after that you will be able to withdraw your winnings within the next 5 days.

If there is any issue regarding the casino, please do not hesitate to contact us, otherwise, I've shared all information regarding your query.

Best regards,

Nick

Edited by a Casino Guru admin
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4 years ago

Dear Charlotte,

Did you process your withdrawal successfully? I'm extending now the timer by 7 days. Please let us know if there is anything else we can help you with otherwise the complaint will be rejected.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our message. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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