The player from the Philippines faces account closure with 150,000 PHP without explanation, citing a management decision. After filing a complaint to PAGCOR, he discovered the casino is not registered with them, leaving him without recourse or appeal.
BK8 Casino - Player’s account has been closed without explanation.
Amount: 150,000 ₱
BK8 Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
6d 20h 1m 36s
Case summary
3 hours ago
Public
Public
9 hours ago
They closed my account with 150k inside it without any explanation. They simply said its management decision. i made a complaint to PAGCOR and found out that they are not registered with them. They have no recourse for appeal and logged me out from it. I made 30,000 deposits and
Public
Public
3 hours ago
Dear scottieboy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Could you please advise if you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
scottieboy has 6d 20h 1m 36s to reply
