HomeComplaintsBizzo Casino - The player's experiencing an unspecified issue.

Bizzo Casino - The player's experiencing an unspecified issue.

Amount: €1,000

Bizzo Casino
Safety Index:Below average
Submitted: 09 Dec 2022 | Resolved : 28 Dec 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's experiencing an unspecified issue with his withdrawal and verification. The complaint was resolved as she received her pending withdrawal.

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1 year ago
Translation

IT DOES NOT LET ME WITHDRAW THE MONEY OR UPLOAD THE DOCUMENTS

Automatic translation:
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1 year ago

Dear Salamina88,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bizzo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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1 year ago
Translation

Good afternoon, what do you need?

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1 year ago
Translation

Mo lets me upload the documentation that he now asks me for and that it was a problem for me not to have it when you deposit the money, at that moment they do not check anything, but when it comes to paying the money they do need verification, all very strange, I would have to withdraw the money with the same ease that I deposit it

Automatic translation:
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1 year ago

Dear Salamina88,

In most of online casinos, the verification is only requested only after requesting the first withdrawal. If it's not possible to upload your documents anywhere within your casino account, you have to forward them all of it through e-mail support.

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1 year ago
Translation

No need I have canceled the application.

Thanks for everything

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1 year ago

Can we consider this complaint as closed?

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1 year ago
Translation

and

Automatic translation:
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1 year ago

Thank you Salamina88 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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