The player's experiencing an unspecified issue with his withdrawal and verification. The complaint was resolved as she received her pending withdrawal.
The player's experiencing an unspecified issue with his withdrawal and verification. The complaint was resolved as she received her pending withdrawal.
The player's experiencing an unspecified issue with his withdrawal and verification. The complaint was resolved as she received her pending withdrawal.
Dear Salamina88,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bizzo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Dear Salamina88,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bizzo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Mo lets me upload the documentation that he now asks me for and that it was a problem for me not to have it when you deposit the money, at that moment they do not check anything, but when it comes to paying the money they do need verification, all very strange, I would have to withdraw the money with the same ease that I deposit it
Mo me deja cargar la documentacion que ahora me pide y que mo fue un problema el no tenerla cuando haces los deposito del dinero, en ese momento no comprueban nada, pero a la hora de abonar el dinero si que necesitan comprobación, todo muy raro, yo tendría que retirar el dinero con la misma facilidad que lo deposito
Dear Salamina88,
In most of online casinos, the verification is only requested only after requesting the first withdrawal. If it's not possible to upload your documents anywhere within your casino account, you have to forward them all of it through e-mail support.
Dear Salamina88,
In most of online casinos, the verification is only requested only after requesting the first withdrawal. If it's not possible to upload your documents anywhere within your casino account, you have to forward them all of it through e-mail support.
Can we consider this complaint as closed?
Can we consider this complaint as closed?
Thank you Salamina88 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
Thank you Salamina88 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.