The player from Germany experienced issues with depositing money into her Bizzo account, as the deposit that usually processed instantly had not been credited. She was awaiting a response after reaching out via live chat. The issue was resolved after three days when the funds were credited to her player account, and the complaint was marked as 'resolved' in the system.
Bizzo Casino - Player’s deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €16
Bizzo Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
Translation
I've never had any problems depositing money into Bizzo; it was always credited to Bizzo in seconds. Except for yesterday, January 20, 2025! Nothing's happening. I went into the live chat and sent the screenshot. I'm supposed to wait???
Kind regards
Automatic translation:
Public
Public
7 months ago
Dear Player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
7 months ago
Translation
Thank you for your message. It's a good thing I didn't pay more! Best regards
Automatic translation:
Public
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7 months ago
Translation
Good afternoon, the complaint can be closed. The money was in my player account today, after about three days. Best regards
Automatic translation:
Public
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7 months ago
Dear infoschmidt33,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
