Bizzo Casino - Player faces potential confiscation of winnings due to bet size confusion.

Hi there,

I’ve been playing at Bizzo for the last day or so and have had some good consistent wins and also some nice VIP bonuses. I decided to activate them and made sure to read the terms and conditions first. All good. The terms say $8NZD max with active bonus. I play to that and had a big win. I checked my email tonight and saw that in one of their emails that the max bet is $6.5NZD. I asked support straightaway she said no it’s fine you’ve played it fine it should be around 5 euros and the equals about $8NZD. She stopped responding so I started a new chat, this next agent has told me that the terms in the bonus email is the "unless stated otherwise in special terms" in the terms and conditions.

firstly these emails are generated when the bonus is given -I never read them usually because they’re like spam and secondly when I’m playing at the casino I dont check my email before playing a bonus but I was prudent to read the terms! I’m now being told I’ve technically broken the rules and that there’s chance my winnings could remain untouched but also they can’t promise me anything.

it would be so disheartening for that to happen. I’ve really enjoyed paying here. Everything has been fast and seamless up until this point.

Dear emmamac34,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet.

Please do not hesitate to forward your game history in Excel format to petronela.k@casino.guru if you feel that you’ve been accused mistakenly. Also, please specify which exact bonuses you activated and played.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thanks I’ll ask the casino for my gaming history.

just looked through my emails and not every "bonus added" email stipulates a max bet amount so it’s not consistent at all. And I may have played with a bonus where the email didn’t note a max bet amount.

ill be in touch.

Please close my case, it has been resolved 🙂

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, emmamac34, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru