The player from Russia registered at the casino on May 5th, passed verification, and made successful deposits and withdrawals for a month. Recently, their withdrawal was canceled, and the account was blocked due to alleged rule violations.
I registered at this casino on May 5th. I played there for a month. Passed verification. Deposited and withdrawn money. Yesterday, as usual, I put money for withdrawal. They canceled the withdrawal and blocked my account. They said that I had broken some rules. Absolute scam
Dear malakhov22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Hi malakhov22,
As you may be aware, our website Casino.Guru exclusively handles complaints regarding online casinos, excluding those related to sports betting. Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Hi malakhov22,
Thank you.
Hi malakhov22
The email you sent me appears to be blank, with no relevant communication visible. Could you please resend it? If possible, kindly forward any pertinent correspondence between you and the casino to petronela.k@casino.guru.
Thank you.