Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
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Zuzana C.
Author
Zuzana Cirochova
Casino Analyst
Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
Here is what we found when we reviewed BitFiring Casino. Our experts used our casino review methodology to check what the casino gets right and where it could do more. Every key factor (the casino's Terms and Conditions, licenses, player complaints, support, and limits) was considered by our team. This helped them work out how safe and legit this casino is.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. A high Safety Index is a good sign that you can play and get your winnings paid out with ease. BitFiring Casino did not meet our standards for fairness and safety. This led to a Very low Safety Index of 0.0. Find out if BitFiring Casino is the right casino for you by reading the rest of our review.
Is BitFiring Casino fair and safe? Safety Index explained
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our BitFiring Casino review, we extensively examined and analyzed the Terms and Conditions of BitFiring Casino. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.
Based on our estimates or gathered data, BitFiring Casino is a small to medium-sized online casino. In proportion to its size, it has received complaints with a very high total value of disputed winnings. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
To our knowledge, BitFiring Casino is absent from any significant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All of that, together with other factors considered in our review, has resulted in BitFiring Casino having a Safety Index of 0.0, which is a Very low value. We strongly recommend players to stay away from this casino and look for one with a higher Safety Index.
T&Cs of BitFiring Casino evaluated
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of BitFiring Casino to be mostly fair.
Note: You can find our specific findings from the T&Cs evaluation here.
BitFiring Casino player complaints
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 3 complaints about this casino in our database. Because of these complaints, we've given this casino 83,012 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
BitFiring Casino user reviews and feedback
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Our database has a total of 6 user reviews of BitFiring Casino, giving it a Mixed User feedback rating. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Company information and licenses of BitFiring Casino
BitFiring Casino is in the ownership of Zaraa Ltd. and has an annual revenue estimate greater than $1,000,000. This makes it one of smaller online casinos on our scale.
BitFiring Casino holds a gambling license in Gibraltar issued by Gibraltar Licensing Authority.
Withdrawal limits, win limits, and payment method options
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
USDT 7,500 per week
No win limit
USDT 15,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at BitFiring Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at BitFiring Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, BitFiring Casino has an average customer support.
BitFiring Casino casino games and slots
BitFiring Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live bingo.
The casino's game library includes titles from 55 providers. This includes Novomatic, TaDa Gaming, Pragmatic Play, Igrosoft, Betsoft Gaming, BGaming, Endorphina, Belatra Games, Booongo (BNG), Ho Gaming, Smartsoft Gaming, Boldplay, Platipus, Excellent Reel, Amigo Gaming, Spadegaming, Aviatrix, OneTouch, Dragoon Soft, Charismatic, Triple Profits Games (TPG), DLV, Betsolutions, Mascot Gaming, Onlyplay, Zeus Play, Creative Gaming, PG Soft (Pocket Games Soft), Nucleus Gaming, VoltEnt, Gamebeat, Rich88, Fugaso, Fa Chai Gaming, Iconic21 (BETER Live), Caleta Gaming, Peter & Sons, AvatarUX, Live88, LottoInstantWin (LiW), Superlotto Games, 1spin4win, Kalamba Games, Zillion Games, Popiplay, CT Interactive, Panga Games, SimplePlay, Clawbuster, 7Mojos, Hacksaw Gaming, Netgame, Mplay, XPG (xprogaming), Ka Gaming.
BitFiring Casino bonuses and promo codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
At present, there are 6 bonuses from BitFiring Casino in our database, including:
100% up to 500 USD₮
80% up to 500 USD₮
60% up to 500 USD₮
50% up to 500 USD₮
50% up to 500 USD₮
50% up to 500 USD₮
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
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Company info
Owner
Zaraa Ltd.
Operator
Zaraa Ltd.
Established
2022
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BitFiring Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Negative
Operates with a fake license
Slow or bad customer support
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by BitFiring Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
BitFiring Casino payment methods
Currencies
USDT
User reviews
User reviews of BitFiring Casino
This is a place to share experience with BitFiring Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I registered there over a year ago or so and made a few small deposits, luckily not big ones 😤 and yes, on the 4th I received a bonus which I had to play up to €2000. I mastered this successfully and then of course I got a lucky streak and I have been able to work my way up to €150,000 today, which is sensational. I had already requested a withdrawal of €12,000 before this but this took 3 days rather than 8 hours and then today I received an email from them saying that I should send all my paperwork, actually it says in the guide that you don't need to do any annoying KCY. Well, I sent it off straight away of course and my account was blocked so that I no longer have access. Since my mother also registered there before, I went in with her account today and had to find out that I was no longer listed on the whole best lists, which means I am telling them that they have manipulated my entire profile. I probably never existed and was regressed but with a win of 150,000€ I would of course do everything not to pay out I never had a double account with them and only deposited with me well I am now suing against it but with little prospect of anything positive it is just a shame that we players always have the bad luck when it comes to large sums that are simply not paid out
Habe mich da vor über ein jahr Registriert oder so habe auch paar kleine Einzahlungen gemacht zum Glück nicht Große 😤und ja Am 4Habe ich einen Bonus erhalten den ich bis zu 2000€Spielen Musste dies habe ich Auch erfolgreich gemeistert dann Traf mich natürlich eine Glücksträhne und ich konnte mich bis heute Auf 150000€ Hocharbeiten was Sensation ist ich habe davor Bereits eine Auszahlung beantragt von 12.000 Dies dauerte aber nicht 8Stunden sondern 3Tage dann erhielt ich heute von den eine Email ich sollte doch meine Ganzen papiere schicken eig steht in den leitfaden man brauch keine lästigen kcy machem Naja ich schickte diese Natürlich gleich los und zack wurde mein konto gleich blockiert das ich kein Zugriff mehr habe Da sich auch meine Mutter früher auch Da Registriert hat bin ich heute mal mit ihrem Account rein gegangen und Musste auch Da Feststellen das ich bei dem Ganzen bestenlisten nicht mehr Aufgelistet bin sprich ich unzerstelle denen das sie mein komplettes profil so manipuliert haben das ich wohl nie exestiert und da Regresstriert wahr aber bei einen Gewinn von 150000€ würde ich natürlich auch alles tun um nicht auszahlen ich hatte nie Ein doppelkonto bei denen und nur bei mir eingezahlt naja ich klage jetz dagegen aber mit wenig Aussicht auf irgendwas positives es ist einfach nur schade das immer wir spieler das pech haben sobald es um große summen geht das einfach nicht Ausgezahlt wird
I have played at a number of online casinos in my life (and been made VIP at several), but never have I been treated so despicably as with BitFiring.
While wagering a bonus from a $500 deposit, working it up to $7000, they suspended my account without notice. Then they closed my account.
I asked what terms I had violated and here is their response:
"Your account was permanently closed per the administration's decision.
The Company can close the player's account at its sole discretion and is not obliged to provide any reasons whatsoever."
So basically they have confiscated/stolen over $7000 from me without any explanation.
Well, the interface and games are pretty good, but if they don't pay you, who cares?
They close your account and steal player money without explanation.
Terrible snobby and unfriendly attitude.
BitFiring Casino
Hello, dsp99RF, please provide details about your account, so we can check what went wrong. Sorry to hear that you have had a bad experience at our casino. I am looking forward to have a closer look at your problem.
UPD. Your account was banned since it was a second account made by you with a different email address. You cannot have multiple accounts at Bitfiring. -Bitfiring Support.
1000% completely unsatisfied. I won pretty huge, only for my account to end up suspended. I spent countless hours trying to reach their support via the chat option yet it didn't work. i tried to contact them through email and I got a reply that said my email could not be delivered. Then for the first time finally got through, but was told to contact there support through email. So I did so, and then finally got a s response... I was told I tried to forge results? Like I'm sorry but I don't even know what that means. I've asked for further clarification, but I have yet to receive a reply. So complete the disappointed as I am not a technically literate individual, to be accused of doing something I don't even know how to do or understand had left me scratching my head utterly disappointed and completely unsatisfied.
I am. Not now, nor have I every cheated. I hope there is a chance to have this error corrected as I've never felt more let down. I fear they're just not willing to honour my win.
Soul crushed My email address is tyler(dot)dreger(dot)84(at)gmail(dot)com Update...I still don't understand why then my account has been terminated as what ever happened was errors on behalf of your servers not anything I did intentionally...how am to trust that any information ya'll provide isn't doctor from what it, because had I seen a single of my spins payout without a winning combination I certainly would have said something. As I have with other casino in the past because some provide compensation for pointing such things out. not to mention two of my friends watched the success I had. If I'm under the impression none of my spins were errored and on your end but not mine certainly I shouldnt be at fault of losing my account??? Further more why was my account only suspended if such activity was consistent with the repeative behavior you claim why was my account flagged Sooner. There is literally so many inconsistency with the position and " truths" your attempt to define your position by. One of the most glaring that my account was only suspended prior to finally getting a hold of ya'll... why only terminate my account upon my sucsess of finally getting through to ya'll? Had it been for the reason your claiming should I have not been notified upon attempting to login that my account was terminated? Or simple find my account not there at all? Because I just tried again and it still says my account is suspended. Which reflect the fact ya'll claim my account was terminated is a lie. Further certifying my belief ya'll aren't being honest because you don't wanna honour the pay out... This whole putting the burden to provide proof on the client is so screwed. As a user of many casino, and having my fair share of difficulty never once have I reached out to a site like this to get answer I was being denied via asking them to clarify whatever it was I didn't understand. Why did I need casino guru to learn of these things ya'll simply couldn't have clarified via the channels I attempted to seek resolution via my own efforts? It's like I won't lie I thought it was completely baffling how I could have been so lucky. As I said I've been around the casino scene losing losing and losing some more. Almost to the point where I've consider something Must be wrong as the payout our so few and far between it doesn't make any to me how one can lose so much. Yet here with ya'll I'm being told the opposite..so either I'm winning, but my results reflect lose on my end...for whatever reason with your casino I got to see wins on my end but not your server end? Cuz I can't just be cheat with no success everywhere else, but be successful at your casino? But if you could explain how or why someone who ain't doing anything illicit yet under there own belief due to their lack of technical knowledge should be held responsible in relation to having Their account terminated and or what was being exploited or an avuene I could get these answers addressed, I'd accept your decision of retracting my winnings in hope the direction ya'll pointed me could provide me the comfort that a resolution can be achieved over all and regardless of casino I go to, stand the chance to lose or win like everyone else. Cuz I can't stand here accepting other casino could potentially get away with the same thing ya'll are now if I was to "win" while at the same time also need to accept that regardless of whether I had recorded the entirety of my spins, that they'd not be honored, just as other casino have denied any inconsistencies i believe might exists yet they'd never admit such unless my evidence matched there records. This is wrong on so many levels.
I won! It was awesome.
The excitement was a truly welcoming experience
Not honourable
Doesn't provide sufficient information in relation to explaining why my account was suspended
BitFiring Casino
Hello Occzkill. I'm sorry that you had a bad experience at BITFIRING. To solve the issue, I will need your nickname registered in our system or email to check what happened. Thanks!
UPD: We can see in our system that you have forged the results in games several times. You had winning combinations without making a real bet. If you want, you can open a Complaint here at Casino Guru, and we will provide all the evidence to Guru's staff.
Sorry, I can't post such information here directly since this info may allow other attacks on our system.
Im so disappointed i just signup and was playing fine then all of the sudden my account was suspended for no reason reach out in the chat room and nothing they took my 100 dollars in bitcoin so mad just when I thought every thing went well then all of the sudden they pull the rug under my feet not right i hate this website that are not honest and don’t treat their customers with respect it’s a horrible feeling when your winning and they pull the rug under you .
Reply I have made many attempts to log in to chat to get an explanation also attempts to email your support email but was sent back. Please provide a working email to send you all the information also I never conducted in any illegal action or would ever do such action all I do was enjoy your games, also all I ask is allow me to restore my account and play thru what I have or please return my $100 in Bitcoin to my account. Thank you for your respond and hope to get this resolved Asap.
Reply Thank you for taking the time to respond to this complaint I appreciate your web site has stepped up to address this issue. I recently sent you and email and i be more than willing to change my review in a non bias was to reflect your action in a fair equatable manner. I appreciate your response and I also appreciate this web site to provide a forum to resolve this problem among consumers and casinos. Big shoot out to casino Guru for your commitment to fairness.
New Comment. I’m extremely impressed with the way Bitfiring to action to resolve my problem. I can now honestly say that this could of been a miss understanding it lead to prove Bitfiring is a new casino but I shows me they were responsible and not afraid to resolve issues thank you Bitfiring for having integrity to give online players the confidence they want when playing online casinos. I would recommend this online casino to everyone because they have fun games and really stepped up to make their customers happy. ( Also thank you to Casino Guru for providing the link to resolve issues like this your platform is fair and equitable for both parties. Gods luck and keep up the good work Bitfiring Casino and Casino Guru.
I like their games had a small issue but hey step up to resolve it Great responsible casino.
BitFiring Casino
Hello luieayala9. Sorry to hear that you had a bad experience at BITFIRING. Please provide your nickname registered in the system or email, so I can check what happened.Please note that we never block users for no reason. It may be a system fault, or you've violated our Terms & Conditions.If that were a system fault - you would get a complete refund, and as an apology, we will give you 1000 FS.ADDED 11.29.22: Please contact me via info(at)bitfiring(dot)com or haldus(at)bitfiring(dot)com
Edited: Problem should be fixed now, please try to log in and dont forget to check your 1000 FS in All Lucky Clover 5 slot!
SCAM! Made Bitcoin deposits that were "timed out" and my account was never credited. Were talking 20 minutes here. I reached out to support and they couldn't even understand English or were really enjoying telling me the bad news.
Fake Casino steals money literally
BitFiring Casino
Hello, sad to hear that you've had problems at Bitfiring. Can you please provide more details about your deposit? You can provide transaction hash or link to the transaction as evidence. That will help us to investigate the problem on our side. Thanks!
Discussion
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