The player from India deposited Rs 2000 to BigBoost casino using GPay on July 19, 2024, but the amount was not credited to his account after more than 24 hours. Despite multiple emails and escalations on their chat, BigBoost support did not respond. We advised the player to contact his payment provider. Later, the casino requested transaction details, and the player provided the necessary proof. Eventually, the player received the credited amount after persistent follow-ups. The complaint was marked as resolved.
BigBoost Casino - Player’s deposit is delayed.
Amount: 2,000 INR
BigBoost Casino
Safety Index:Below averageSafety Index
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5.5
BigBoost Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
I deposited Rs 2000 on July 19 2024 to BigBoost casino using GPay. It is more than 24 hours now and I still don't see the amount credited to my account.
I wrote several mails to BigBoost support, escalated the case further on their chat. Shockingly they never responded. This is a BIG SCAM!! Don't deposit any money in this casino. You never know what will happen to your hard earned money. DISGUSTING!!!!
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4 months ago
Dear alokk270w,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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4 months ago
Thank you very much Tomas for your detailed response explaining what could possibly have happened in my case.
Fortunately today I received a response from casino's support team asking for details/proof of my transaction - date of deposit, UTR no etc. I have sent them Gpay payment receipt which contains all the required info. They seem to be very keen to resolve the matter and expedite the credit of my deposit. Hopefully issue will be addressed in few days. I will follow-up further in case of any delay. Will keep you posted.
Thanks again for your help.
Best regards
..Alok
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3 months ago
Has the casino's investigation led to the resolution of your issue? Please let me know.
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3 months ago
Yes Tomas I finally got the money back after huge struggle and Casino Guru help! Won't play on this casino anymore.
Based on Casino Guru recommendation, I'm now playing on MostBet casino and find it great.
Regards
..Alok
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3 months ago
Dear alokk270w,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
