The player from Germany had his bonus cancelled after 10 days, however, the expiry date was supposed to be 30 days. The complaint was closed as rejected as the player stopped responding.
BetWorld247 Casino - Player's bonus was cacelled.
Amount: €7,000
BetWorld247 Casino
Safety Index:Very lowSafety Index
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2.7
BetWorld247 Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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4 years ago
Translation
e mail info@***.de tel 016 ***
please help me bonus condition was 30 days turnover 30 times 100 deposit 100 bonus was 5 days ago to 8000 € and 12 days time still make turnover yesterday it was 7000 € credit and 6 days time was 65% turnover today everything was canceled and set to € 0 Terms and conditions changed Bonus in 10 days must be made so sales just over night very strange did not want to pay me because I won because of suspected fraud yes of course because you win a big scandal please help me best regards sopta
Edited by a Casino Guru admin
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4 years ago
Dear Kristijan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your bonus was cancelled after 10 days, but it should be active for 30 days?
I checked the bonus T&Cs and I found this:
„After getting a bonus, the bonus is valid for 10 days, within 10 days all tickets made by bonus need to be closed or else they will not be counted into wagering requirements."
Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
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No the case was the bonus was valid for 30 days, I had screenshots and you still had 6 days to generate sales, 65% had been unlocked in the meantime and € 7,000 still on the account everything I can prove with photos and prove it was yesterday the terms and conditions changed to 10 days and quota 2 then in the afternoon quota 1.7 changed again in the terms and conditions is the behavior just to not pay out a player please send me an e-mail address where I can send all evidence to BW *** Kievan Username e-mail of the player account is ***@gmx.de again for communication 7000 € was activated on betting account 65% 6 days time to implement bonus conditions would have easily managed to pay out at least 4000 € if 3000 € bonus turnover was gambled away did not want to pay out and simply set the account to € 0 and said if the bonus is abused, it is abuse to gain very clear case of fraud please help us warn other players before this scammers betting site a scandal will also turn on a lawyer Sincerely
Edited by a Casino Guru admin
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4 years ago
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Daniel @ casino Guru sent proofs to the e-mail compartment. Change of terms and conditions within half 15 days changed 3 times and the account stood
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4 years ago
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You can see that the 2 different terms and conditions were changed 3 times in the current month and have screenshots where the account balance was € 3800 with 100% bonus turnover when we wanted to pay out was then extended to 30 days again downgraded to 33% in the hope that you gambled everything away and then the opposite happened you won 8000 € and the sales condition was 45% as you can see in the screenshot the last status was 9.12.2020 betting account 7000 € 65% bonus condition on 10.12.2020 bonus condition arbitrarily changed so that you do not have to pay out and betting account set to 0 € an absolute scandal uncover it and please help me more screenshots follow evidence and protect other players from this criminal betting site
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4 years ago
Thank you very much Kristijan123 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
We will now try to contact the casino and ask them to join here to help us resolve the player's issue.
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3 years ago
We haven't receive any answer from the casino yet. Please note, if we won't get any respond from then in the next 10 days, the complaint will be closed as unresolved, which could lead to casino's rating deduction. Could you please advise if your problem still persist?
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3 years ago
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Yes, of course, I already called on a lawyer, hoping that you can help me. 7000 € are gone and betworld247 has cheated, please warn all players
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3 years ago
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The lawyer costs me 2400 € in advance and if we win in court, betworld247 pays my legal fees and court costs the risk I take with best regards
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3 years ago
We are currently still waiting if the casino will respond or not. However, they have only 1 day left and we haven't receive any respond from them yet.
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3 years ago
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They report anyway. Not because they cheated, so they don't
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3 years ago
Unfortunately,
We haven't receive any answer from the casino. I'm really sorry that we could not help you more but as the casino is non-responsive there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future.
Best regards,
Nick
Casino.guru
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2 years ago
The complaint was reopen on the casino's request. I would like to ask them to provide a statement regarding the status of the complaint.
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2 years ago
We haven't hear anything from the casino since the reopen. Please note that it will be closed again as unresolved if we won't get any respond from you.
Regards,
Nick
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2 years ago
The complaint will be now closed again as unresolved for the same reason as above.
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2 years ago
Dear Kristijan,
The casino contacted us that they have resolved the issue with you. Could you please confirm if it's true so we can close the complaint depending on that?
Regards,
Nick
