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Adam M.
Author
Adam Maclean
Dep. Casino Data Team Lead & Complaint Specialist
Adam is one of Casino Guru’s casino quality specialists. In his work, he ensures that our online casino database is in perfect shape in the matter of data quality. On top of that, he updates pre-existing entries to ensure our site’s visitors always find relevant and helpful information. Before join...
Here is what we found when we reviewed BETWINNER Casino. Our experts used our casino review methodology to check what the casino gets right and where it could do more. Every key factor (the casino's Terms and Conditions, licenses, player complaints, support, and limits) was considered by our team. This helped them work out how safe and legit this casino is.
Our team's review data was used to calculate the casino's Safety Index. This score rates the safety and fairness of online casinos. A high Safety Index is a good sign that you can play and get your winnings paid out with ease. BETWINNER Casino scored an Above average Safety Index of 7.6. This puts it in good shape for fairness and safety, though some casinos rank higher. Take a look at our full BETWINNER Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index of BETWINNER Casino – Is it fair and safe?
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of BETWINNER Casino, we thoroughly read and reviewed the Terms and Conditions of BETWINNER Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
According to our approximate calculation or collected information, BETWINNER Casino is a large online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we are aware, no relevant casino blacklists mention BETWINNER Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
Taking into account all factors in our review, BETWINNER Casino has scored a Safety Index of 7.6, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
Terms and Conditions of BETWINNER Casino
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of BETWINNER Casino during our review.
Player complaints about BETWINNER Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 16 complaints about this casino in our database. Because of these complaints, we've given this casino 1,922 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
BETWINNER Casino user feedback and reviews evaluated
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 5 reviews, and we have only received 4 player reviews so far. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Licenses and company data
BETWINNER Casino is owned by Lucky Bet Limited and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
BETWINNER Casino has been granted a gambling license in Kenya.
Payment methods, win and withdrawal limits
BETWINNER Casino supports 5 payment options. This includes: Mastercard, VISA, WebMoney, GG Bank, SticPay.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at BETWINNER Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
French
24/7
Swahili
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at BETWINNER Casino, managing your account, withdrawals, or other matters. Based on the test we have conducted, we have rated the customer support of BETWINNER Casino as fast and professional.
Slots and casino games at BETWINNER Casino
BETWINNER Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 143 game providers are offered. This includes NetEnt, Nolimit City, TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Rival, Amatic, Ezugi, Evoplay, SA Gaming, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Genesis Gaming, Belatra Games, MrSlotty, Ho Gaming, Greentube, Arrow's Edge, Aspect Gaming, GMW (Game Media Works), Boldplay, Turbo Games, Platipus, Concept Gaming, RFranco Games, Lucky Streak, Amigo Gaming, Mancala Gaming, Spinmatic, Spadegaming, G Games, Apollo Games, Aviatrix, Betixon, NetGaming, ElCasino (TVBET), OneTouch, iMoon, Mobilots, Urgent Games, Golden Race, Spinthon, Reevo, Mascot Gaming, Spinoro, Aura EGaming, JACKTOP Live Dealer, Creative Gaming, PG Soft (Pocket Games Soft), AdvantPlay, TVBet, Slot Factory, 100HP Gaming, MGA, Skywind Group, Caleta Gaming, Bigpot Gaming, AGT, LiveG24, CQ9 Gaming, CT Interactive, Super Spade Club, Amarix, Winfinity, SimplePlay, Spin Fury Gaming, Tornado Games, PlayAce, Smartsoft Gaming, Swintt, Fast Live Game (FLG), Excellent Reel, BF Games, Charismatic, Radi8, TrueLab Games, The Hood, FastSpin, ABX Play, DLV, Betsolutions, Dragon Gaming, Vivo Gaming, Onlyplay, Zeus Play, PlayStar, Lucky Monaco, Salsa Technology, Gaming Corps, Worldmatch, VoltEnt, Leap Gaming, Gamebeat, CAPECOD Gaming, Arisen Gaming, Naga Games, Espresso Games, Aviator Studio, Hölle games, Arrr! Gaming, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Live Vegas, 50Matic, Fazi, PoggiPlay, Winspinity, Superlotto Games, LottoInstantWin (LiW), Mega7, NGM Game, Zitro, Kalamba Games, 1spin4win, Zillion Games, GrazGame, InOut, Thunderspin, Barbara Bang, TopSpin Games, Funky Games, Triple Cherry, EURASIAN (EA) Gaming, Hacksaw Gaming, Netgame, Check-in, Ruby Play, Ka Gaming.
BETWINNER Casino bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 4 bonuses from BETWINNER Casino:
100% up to KSh45,509 and 30 extra spins
50% up to KSh53,094 and 35 extra spins
25% up to KSh60,679 and 40 extra spins
25% up to KSh68,264 and 45 extra spins
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Lucky Bet Limited
Established
2022
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BETWINNER Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Key metrics
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Operates with an unverifiable license
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at BETWINNER Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 15
Not Available: 0
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by BETWINNER Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by BETWINNER Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Transaction limits
Withdrawal limits
Not limited for KES
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
KES
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
3 languages
EnglishFrenchSwahili
All languages (3)
English
French
Swahili
Live chat
Available in
3 languages
EnglishFrenchSwahili
All languages (3)
English
French
Swahili
Customer support:
Available in
3 languages
EnglishFrenchSwahili
All languages (3)
English
French
Swahili
Live chat rating
Excellent
Average response time: Instant
Based on 1 test
Date and tester
Response time
Rating
11 May 2026
Pavel K.
Instant
Excellent
User reviews
User reviews of BETWINNER Casino
This is a place to share experience with BETWINNER Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 4 users
Very positivePositiveNeutralNegativeVery negative
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We want players to understand gambling.
• 7 months ago
This casino is, by far, one of the worst experiences I've had as a gambler. It's focused almost exclusively on sports betting, and for those of us who play slots or other games of chance, the platform is a disaster. The interface is clunky, slow, and feels neglected. My experience with deposits and withdrawals was terrible: I would load $200,000 pesos with my card, and when withdrawing via Litecoin, only $160,000 would end up in my wallet, not because of crypto fees, but because of a terrible currency configuration that always resulted in a loss of at least 10% on every withdrawal. Furthermore, bank transfers took up to two days to be credited, which is completely unacceptable. The "raceback" system is ridiculous: you only get paid if you lose, and the rewards are minimal, around $1,000 per million wagered, while other sites offer bonuses and cashback even if you end up winning. The worst part is the self-exclusion system: I've been trying to self-exclude for three weeks, I've sent more than eight emails, and they always ask for something new—first the date, then confirmation, then an explanation, then more specifics—and each response takes four days, a process clearly designed to wear down the user and prevent them from quitting. In short, between disastrous payouts, huge losses on withdrawals, absurdly long deposit times, nonexistent benefits, and a self-exclusion system that seems designed to keep players from playing, this is the worst casino I've ever deposited money in. I don't recommend it under any circumstances.
Este casino es, por lejos, una de las peores experiencias que tuve como apostador. Está enfocado casi exclusivamente en apuestas deportivas, y para quienes jugamos slots o juegos de azar, la plataforma es un desastre. La interfaz es torpe, lenta y da sensación de abandono. En depósitos y retiros mi experiencia fue pésima: cargaba $200.000 en pesos con tarjeta y, al retirar por Litecoin, terminaban llegando apenas $160.000 a mi wallet, no por fees cripto, sino por una pésima configuración de divisas que hacía perder siempre un mínimo del 10% en cada retiro. Además, los depósitos por transferencia tardaban hasta dos días en acreditarse, algo totalmente fuera de estándar. El sistema de "raceback" es ridículo: solo te pagan si perdés y las recompensas son mínimas, alrededor de $1.000 por un millón de wagering, mientras otros sitios ofrecen bonos y devoluciones incluso si terminás ganando. Lo peor es la autoexclusión: llevo tres semanas intentando autoexcluirme, envié más de ocho correos y siempre piden algo nuevo—primero la fecha, luego que confirme, luego que explique por qué, después que sea más específico—y cada respuesta demora cuatro días, un proceso claramente diseñado para desgastar al usuario y evitar que deje de apostar. En resumen, entre pagos desastrosos, pérdidas enormes en retiros, tiempos absurdos en depósitos, beneficios inexistentes y un sistema de autoexclusión que parece hecho para retener jugadores, este es el peor casino en el que deposité dinero. No lo recomiendo bajo ningún motivo.
It's bad at everything, even self-exclusion.
Es malo en todo, hasta para autoexclusion
• 9 months ago
On January 13, 2025, I requested a withdrawal of 100,000 TRY. Betwinner marked it as "completed" at 07:35, but the funds never arrived in my Papara account. I immediately contacted support, provided all requested documents, and showed clear proof that the payment was never received.
Instead of resolving the issue, Betwinner ignored my evidence, claimed they had "fulfilled obligations," and then completely stopped responding to my emails. I have been waiting more than 9 months without any resolution.
This situation caused me serious financial hardship — I even had to sell my phone to pay rent and cannot cover my loans. Betwinner’s behavior is unacceptable, and their silence makes it worse.
This is not only unfair but also highly suspicious. Players should be warned about the risks of dealing with Betwinner
My experience with Betwinner has been extremely negative.
• 2 years ago
Very bad casino, they ask you for KYC and then they tell you that you don't meet the requirements and that you have multiple accounts so they don't pay you, I'm not the first one this has happened to, they did the same thing to a friend, I checked my entire email life and my cell phone, I sent the documents they asked for and after the 72 hours that they themselves give, they do not respond to you, then they tell you to wait until they are verifying and then they tell you that they do not accept your KYC and they block you and do not rob you the money, if they asked me for KYC at the beginning I did it without a problem.
Casino muy malo, te piden KYC y despues te salen diciendo que no cumples con los requisitos y que tienes multicuentas para no pagarte, no soy el primero al que le pasa, a un amigo le hicieron lo mismo, yo verifique mi correo de toda la vida y mi celular, mande los documentos que me pedian y despues de las 72 horas que ellos mismos dan no te responden, luego te dicen que esperes que estan verificando y luego te dicen que no te aceptan el KYC y te bloquean y no te roban el dinero, si me pedian el KYC al inicio lo hacia sin problema.
Support doesn't solve anything
El soporte no soluciona nada
Security gives you 72 hours to respond, they don't and apart from that they never respond.
Los de seguridad te dan 72 horas para responderte, no lo hacen y aparte de eso nunca te responden
Support and security should have the same information and tell you that they will not pay you or accept KYC
Soporte y seguridad deberian tener la misma informacion y decirte que no te van a pagar ni aceptar el KYC
• 3 years ago
A good casino, I registered with it back in 2020. I never had problems with withdrawing winnings, they always withdraw quickly, you can play in different currencies. There is a cashback, the percentage depends on your gaming status, verification was not required, just filled in all the data in account.
Of the minuses, several top providers are missing, relaxation, push gaming, btg, and so on
Also, who likes to play with bonuses, then you are not in this casino, there are bonuses, but unscrew for your own, or cashout from the bonus x 1
Хорошее казино, зарегистрировался в нем, еще в 2020 году.ни разу не было проблем с выводом выигрыша, всегда быстро выводят, можно пойграть в разных валютах.есть кэшбэк, процент зависит от вашего игрового статуса,верификацию не требовали, просто заполнил все данные в аккаунте.
Из минусов, отсутвуют несколько топовых провайдеров , релакс, пуш гейминг, бтг, и так далее
Так же кто любит играть с бонусами, то вам не в это казино, бонусы есть, но откручивать за свои, или кэшаут с бонуса х 1
Discussion
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