Betway Casino Review

Players from United States Not Accepted
6.1 Rating
Questionable
Reputation
Players from United States Not Accepted
Questionable
Reputation
This review was last updated: 2018-08-06T00:00Z  

Betway casino is part of a popular European bookmaker. The casino benefits from robust financial strength, and the corresponding unlimited withdrawals. However, the lack of communication and replies to complaints let it down.

Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English (+10)
Live Chat
Language
English (+10)
Email Support
Language
English (+10)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (33)
Game providers
Owner
Betway Limited
Established
2006
Withdrawal limit
Not Limited
Licensing Authorities
Malta
Perfect
United Kingdom
Perfect
Interesting Facts
  • Medium sized casino popular in UK
Positives
  • Extensive collection of live dealer games
Negatives
  • Questionable reputation
  • Many recent complaints without a response
  • Extremely long and confusing verification process

Complaints about Betway Casino (16)

We have conducted extensive research on the internet and as a result we have found following 16 complaints about Betway Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give Betway Casino a Questionable reputation.

Questionable Casino Reputation
Failed self-exclusion
Black points: 21573
Failed self-exclusion, refund refused.
Player complained that after he had accumulated some winnings, he asked for a withdrawal and in the meantime to suspend his account via a one-week cooling off period. He then asked the casino support when would his account be reopened again and they proposed him to reopen it right away. Player reversed the withdrawal request and lost all the funds. The player complained the casino let all of this happen and asked for a refund. Casino replied to the player via email that he was not eligible for any refund as no deposits had been made and the withdrawal was reversed. Player accused the casino of breaching regulatory rules. No reaction from the casino, no more update since then.
 
This complaint is from 11/2014
Disputed amount: £13,500 (bonus money)
Read more on: askgamblers.com
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Technical glitch
Black points: 620
Technical glitch, winnings not displayed.
Player complained that after he reached some winning the balance on his account didn't change and the winning didn't display on his account. He contacted the live support which was unhelpful. No reaction from the casino, no more update since then.
 
This complaint is from 2/2015
Disputed amount: £550 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Account closed, winnings canceled without relevant reason.
Player complained that after he won some money and asked for a withdrawal his account was closed, all funds seized and only the deposit would be returned. He was told that a casino representative would contact him but the player said he had never received a call. No reaction from the casino, no more update since then.
 
This complaint is from 3/2018
Disputed amount: $20,000 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Account closed, winnings confiscated without relevant reason given.
Player complained that the casino had closed his account and seized all the winning and no relevant reason was given to him. No reaction from the casino, no more update since then.
 
This complaint is from 7/2017
Disputed amount: €250 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Account closed, winnings confiscated, terms and conditions breach accusation.
Player complained that after he asked for a withdrawal, sent necessary documents for verification, casino told him that he had breached terms and conditions and that his account would be closed. Player said the casino accused him of irregular betting but he refused this. No reaction from the casino, no more update since then.
 
This complaint is from 10/2017
Disputed amount: £750 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
4th withdrawal suspended without relevant reason.
Player complained that upon his 4th withdrawal it got suspended and he was asked for verification documents. He had also passed through a verification call. The casino was unable to give him a relevant information on this. No reaction from the casino, no more update since then.
 
This complaint is from 7/2017
Disputed amount: £301 (bonus money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 250
Account closed, refund refused.
Player complained that his account was closed and refund refused. He was told that this was a decision of the management, no further details provided. No reaction from the casino, no more update since then.
 
This complaint is from 6/2017
Disputed amount: £1,700 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Account closed, refund refused.
Player complained that his account was closed and all funds were seized. He was told that this was a decision of the management, no further details provided. Player asked for his account to be reopened and accommodated rightly. No reaction from the casino, no more update since then.
 
This complaint is from 3/2017
Disputed amount: £2,400 (bonus money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 250
Account closed without relevant reason.
Player complained that after he had passed all the verification processes via documents and phone calls, he received an email informing him his account was locked as a part of a business decision. No reason was given for this action. He then said he received an email from the casino informing him his refund request was refused, no more update since then.
 
This complaint is from 2/2017
Disputed amount: £10,393 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 250
Withdrawal issue.
Player complained that he was unable to get information from the casino about the state of his withdrawal request. No reaction from the casino, no more update since then.
 
This complaint is from 2/2017
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 250
Wrong bonus given.
Player complained he was promised a 50% bonus over a phone request but was given only 30% bonus. Casino refused his accusations but player kept on proving them wrong. No reaction from the casino, no more update since then.
 
This complaint is from 11/2015
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 250
Account closed, all funds seized, deposit returned.
Player complained the casino accused him of duplicate account first, then accused him that he had self-excluded himself and his account was closed, all funds seized. Player was asking why the casino let him open a new account, deposit and play and only later told him he was not allowed to. The casino proposed to return his initial deposit. No reaction from the casino, no more update since then.
 
This complaint is from 2/2015
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 250
Account suspended without relevant reason.
Player complained that he registered at the casino, sent verification documents to the casino, played a game without a bonus, won some money but the next day his account was suspended. He phoned the casino support and they said that his account was under investigation. Player was not sure about what would happen next. No reaction from the casino, no more update since then.
 
This complaint is from 10/2014
Disputed amount: £900 (real money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 250
Account suspended, no reply.
Player complained after he had won some money and sent all the necessary documents required his account got suspended but casino support wasn't answering. No reaction from the casino, no more update since then.
 
This complaint is from 7/2018
Disputed amount: €100,322 (bonus money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 250
Account closed without relevant reason.
Player complained after he deposited money and used a bonus, he made some winnings and was asked to send necessary documents for verification. He did so but his account was closed without a reason. Player asked for a deposit to be returned to him and casino replied that they didn't promise anything. No reaction from the casino, no more update since then.
 
This complaint is from 6/2018
Disputed amount: 20,000 INR (real money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 250
Impossible to withdraw funds.
Player complained he had tried to withdraw money from his account several times. First, he received a call from the casino and answered a series of questions. The money transfer was announced to be sent to his bank account but the player never received anything. Casino support told him there should be no problem in withdrawing funds so player asked for it again, again he was told that he would be called via phone etc, the player finds this outrageous. No reaction from the casino, no update since then.
 
This complaint is from 4/2018
Disputed amount: £273 (real money)
Read more on: askgamblers.com
Read more
Show 6 more complaints

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

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* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Betway Casino Bonus


3.04 out of 5

1st Deposit

  • Minimal deposit: $20
  • Wagering requirements: 50x bonus
  • You should get this bonus almost INSTANTLY

3.04 out of 5

2nd Deposit

  • Minimal deposit: $20
  • Wagering requirements: 50x bonus
  • You should get this bonus almost INSTANTLY

3.04 out of 5

3rd Deposit

  • Minimal deposit: $20
  • Wagering requirements: 50x bonus
  • You should get this bonus almost INSTANTLY

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