Betway Casino Review

The player from the United Kingdom was facing delays in withdrawing winnings due to issues with document verification. Despite having sent the required documents twice as per the casino's instructions, the casino claimed not to have received them, leading to further delays. We attempted to assist the player by extending the complaint timer and asking for additional information about any further documentation sent after the casino's last request. However, the player did not respond to our inquiries, forcing us to reject the complaint due to lack of necessary information for further investigation.

The player from Spain has a complaint regarding Betway, claiming that their first deposit bonus was not credited to their account. They also reported a lack of communication from the casino. The complaint was rejected as the player stopped responding.

The player from Canada had found his account locked by the casino, which cited the reason as wanting to discuss 'responsible gambling tools'. Despite having gone through this process and having a fully verified account, the player's account remained locked. We had attempted to communicate with the player to gather more information and extend the resolution timeline, but received no response. Due to the lack of communication from the player, we couldn't investigate further and had to reject the complaint.

The player from New Zealand had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. She reported that the casino had self-excluded her, making it impossible for her to follow up on her withdrawal. She also mentioned that the casino had failed to provide a transaction number and that the withdrawal tracker link had been non-functional. We attempted to assist her by seeking further clarification on her self-exclusion and account status. However, due to her lack of response to our queries, we were unable to proceed with the investigation, leading to the rejection of her complaint.

The player from Croatia had reported a delay in her withdrawal process at Betway Casino. Despite having submitted her documents for account verification a month prior, the casino had not provided any updates. The player had last contacted the casino's customer support on October 16th and had also sent an email on October 14th asking for updates on her account verification. Our team had reached out to Betway Casino for clarification but received no response. Despite the player having completed another ID verification process, the issue had remained unresolved due to the casino's lack of cooperation. We had recommended the player to contact eCOGRA and the Gambling Commission for further assistance.

The player from Ireland had won 4k and was asked to submit a bank statement for verification. After he submitted the statement, the casino locked his account and stopped communicating. The player had explained that he used a bank statement from his holiday home in Spain, but he was an Irish resident and had been playing using Irish mobile data. Despite having provided an Irish bank statement and driving license to prove his residency, the casino remained unresponsive. We had attempted to mediate the situation by contacting the casino and extending the complaint timer, but the player eventually stopped responding to our messages, leading to the complaint being rejected.

The player from India was left with unreturned funds after Betway unexpectedly ceased its operations in India. The player had received no response or confirmation about the return of a significant amount of money. The player had successfully verified his KYC and claimed the disputed amount of INR 93,153 was his own, not bonus money. Despite our request for further communication and extension of the response time, the player did not respond. Consequently, we could not investigate further and had to reject the complaint.

The player from Australia had claimed that her transaction was rejected. She stated that every time she attempted to deposit money, the funds were deducted from her bank account but did not reflect in the game. Despite our team's attempts to resolve the issue, the player did not provide further information. As a result, we were unable to investigate further and had to reject the complaint.

An Indian player deposited 1,500Rs into casino in May, 2023 but the money was never credited to his account. Despite multiple complaints and providing a screenshot of the deposit, his money is still missing. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Kingdom had his account blocked without further explanation. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Peru reports that he lost access to his fund on a casino account due to the website ceasing operation in his country. Despite contacting the provided email address, he has received no response or refund of his funds. We closed the complaint because the player stopped responding.

The player from Italy is experiencing issues with the website of the online casino. The player's account was suspended due to using third-party payment method. Moreover, the player lost all the money she deposited. Due to these reasons, we rejected the complaint.

The player from Italy can't withdraw his deposit at the casino because the casino claims he entered incorrect ID details during registration. We were forced to close this complaint because the player breached one of the fundamental rules of online gambling by providing incorrect personal information.

The player from India is unable to access his account or withdraw funds, despite having provided all necessary KYC documents. The complaint was rejected because the player didn't respond to our messages and questions. The complaint was closed as 'unresolved' because there was no response from the casino.

The player from South Africa has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India made a deposit more than a month before submitting this complaint. Unfortunately, the money has not been credited to his account. After the player submitted the complaint, he visited his bank and found out that the deposit was returned to his account. Therefore, we closed the complaint as resolved.

The player's deposit was not credited for unknown reason. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player complained about casino's lack of communication. After requesting a withdrawal, her account got locked without further explanation or instructions for several days. The casino has not responded to this complaint and it remains unresolved.

The player complained about delayed withdrawal. 10 days since his withdrawal request he still hadn't received it, and the casino replied it had been due to a fault from their end but there was no defined time frame for it's correction. There were no more updates in this complaint and it remained unresolved.

Player complained about deposit issues - he said he'd made a deposit but it wasn't credited. The casino replied and said player's account had been under review. There were no more updates since, and the complaint remained unresolved.

The player complained about his withdrawal pending for almost two months. He said he'd provided necessary documents and that his account was fully verified. Still, the casino was not responding neither to the player, nor to this complaint, and it remained unresolved.

The player complained about withdrawal issues. His withdrawal had been pending and he was told that his account was under review. His account got then locked, player underwent further verification, and made another withdrawal request. The player had two pending withdrawals, but there were no more updates and the complaint remained unresolved.

The player complained about the casino ignoring him. He said he'd closed his account and was waiting for a refund of his original deposit. He also said he had cancelled his winnings. There was no reaction from the casino and the complaint remained unresolved.

The player complained his account got locked for withdrawal processing and the casino was asking him to change withdrawal payment method. However, the player was unable to do so because his account had been locked. The casino said player's account was under review but 2 months later, player's situation remained unchanged.

The player complained that multiple withdrawals were not being paid out. He was then asked for additional verification, which he failed and the casino locked and blocked his account ''on grounds of term 7 in our TCs''. No more funds would be paid out. The casino never provided any explanation and this complaint remained unresolved without any more updates.

The player complained about a withdrawal request that was showing as paid but he said he'd received nothing. The casino told him his account was under review and after asking some supplementary documents, the player was told his account was still under review and that the time frame was not defined. There were no more updates and the complaint remained unresolved.

The player had issues with withdrawal payment method and verification. In the end, after his account review, the casino announced that player's verification was incomplete. There were no more updates and the complaint remained unresolved.

The player complained that following their account review, the casino didn't reopen it and refused to refund remaining funds. The player was accused of breaching a ''vague'' rule 7. The casino stopped communicating with the player and refused to review this complaint, therefore, it remained unresolved.

The player from the UK had a negative experience in the casino where his account was closed, but his balance wasn't yet returned. The player confirmed the initial deposit was returned to him. As we accept the casino can close the player's account for any reason, we were forced to reject the complaint.

The player from New Zealand is experiencing difficulties withdrawing her funds due to limited availability of payment methods. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Ireland has requested a withdrawal almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. It seems to be a common practice of Betway Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Portugal submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Albania is struggling to withdraw his balance due to account inconsistencies. We were forced to reject this complaint because the player entered incorrect personal details during the registration.

The player from Ireland had an active self-exclusion due to a gambling problem. She believes that he should not have been able to register a new account with the same casino.We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been blocked after requesting a withdrawal probably due to a deposit made from a third-party payment method. We asked the casino for assistance, but we haven't received a reply. Consequently, we rejected the complaint as unjustified.

The player deposited 1,8 mil INR (USD 166.457,00) and won. The casino requested several documents for verification procedure which the player provided. Nevertheless, the casino kept requesting additional and different documents (such as Astropay statement in PDF which the player couldn't provide, since Astropay can provide Transaction history only). The player has not received the money, yet.

The player had set up an account with Betway, sent in documents for KYC and successfully passed it. They deposited £30 on slots and lost. Then they made another deposit of £35, managed to build up a balance to £450 and proceeded to cash-out. The player was told their withdrawal had been processed and was on its way to them. A few days later, after contacting the the support to find out more about the never-received-payment, the player was accused of having a duplicate account. The casino refused to cooperate with mediator services.

The player sent all the documents for verification the Betway had requested but the proof of address was not accepted. They sent the documents several more times, however, players' winnings were confiscated and when the player requested an explanation, the casino replied that the issue was under review again.

The player was wagering a bonus and decided to play some balance on a Netent game called the Secrets of Christmas. They hit free spins and played them without any issues. However, after hitting another 12 free spins, only 3 of them were played out correctly when the game got frozen. The player logged in and out from the account, cleared cookies, but the game was still frozen. They contacted the casino support about it and received back an e-mail stating there were no technical issues on the casino's side but on the player's side. Nevertheless, the player could not play the game even when accessing it from a different device. The casino didn't react to this complaint.

The player had been waiting for a payment for several weeks despite that the transfer was confirmed via email and via live chat. They sent a screenshot of their current account statement but the casino did not respond, and the player still did not receive any money.

The player 'Rooney10' had signed up to Betway, gambled with them, and made a withdrawal. They received it and continued to play. Then the player proceeded to make 6 more withdrawals over the following month while continuing to make bets. However, as all verification emails went to their junk folder, they did not notice that withdrawals were not coming in. As soon as the player realized that, they submitted documents and spoke to live chat. The support said that withdrawals would be processed in 2-5 working days but they were not, player's account was closed and funds were confiscated.

A player from India had made a deposit of INR 19,000. The money was deducted from their bank account, however, it was not credited to their casino account. The player sent several bank statements as requested by the casino but 54 days later, the player still didn't receive any feedback from them. There were no more updates since.

The player from India is experiencing difficulties withdrawing their winnings due to an alleged self-exclusion. We rejected the complaint because the player didn't respond to our messages and questions.

The player from India was prompted to provide additional documents for the KYC, even though his account had been verified in the past. The player passed the verification, but his withdrawal still wasn't processed. The casino did not respond to the player's messages. We closed the complaint as 'unresolved' because we received no relevant response from the casino.

The player from Spain is struggling to receive her withdrawal. She requested a withdrawal 3 months ago. She hasn’t received the withdrawal and the casino closed her account without explanation. The complaint was resolved after the casino paid out the player.

The player from India has deposited money into casino account, but the funds seem to be lost. Shortly after the complaint was submitted, the lost amount was creddited to the player's account and the complaint is resolved.

After the player sent all the documents needed for verification, they still didn't receive their winning. The player was recommended to contact IBAS to whom the casino has to answer. No further information is available.

The player's account was closed without a relevant explanation with the amount of $1,500 still on the account. The player did send all the documents needed for verification of the account but the casino wouldn't respond at all. No further information is available at this time and the complaint remains unsolved.

The player, Alanhard88, won 3,000 and was asked to send documents for verification but later on, the casino closed his account. They never provided Alan with an explanation nor did they reply to the complaint. There is no further information available.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had complained about not receiving replies to his emails and about poor customer service, with £2000 stuck in his account. Despite this, he confirmed that he had received his winnings. We had marked the complaint as resolved, following the successful resolution of the player's withdrawal issue.