Betway casino is part of a popular European bookmaker. The casino benefits from robust financial strength, and the corresponding unlimited withdrawals. However, the lack of communication and replies to complaints let it down.
Betway is an online sportsbook that has been operating since 2002. In 2006, an online casino was added to provide their sportsbook players with the option to play online casino games. Aside from sports betting and casino games, players can also use the same account to play online Texas Hold’em poker and bingo.
The Betway website benefits from a clean and slick design. It is easy to navigate among their different products from casino to poker room to sports betting, as well as to choose a particular casino game. Browsing speed is faster than at many similar casinos, but the loading time of games (especially from Microgaming) is somewhat slower. This is probably down to the Microgaming server loads, as we’ve experienced similar issues at another Microgaming casino – 32Red.
Excluding the casino games under the Betway Vegas brand, which features non progressive NetEnt games, the sole casino games provider is Microgaming. This is a disadvantage compared to casinos running multiple software providers including Microgaming. However Microgaming is one of the best casino software providers out there, and the variety of games they offer should be sufficient for most casino players. A live dealer casino is also available with more games than the traditional roulette, blackjack and baccarat, including 3 card poker and Dream Catcher (similar to the Wheel of Fortune table game). Betway is also known for paying out the world record jackpot in 2015 to UK soldier Jon Heywood, which was hit on the progressive Mega Moolah slot. The win came in on a single spin, from 25 pence stake.
Betway is owned and operated by Betway Limited, a corporation located and licensed in Malta. Betway also features UK, Italian, Spanish, Belgian, Danish as well as Schleswig-Holstein (German state) licences. Players from Belgium, Denmark, Italy, Spain and German state Schleswig-Holstein have to use corresponding country domains to access Betway.
Casino support is available in 14 languages covering most European countries. The main target countries are the UK and Germany, confirmed by the fact that live chat support is only available 24/7 in English and German. If you speak any of the other supported languages and do not manage to reach a representative speaking your language through live chat, you can try again or send your query via email. You will then receive reply in your language.
Betway is also known for several high profile sponsorship deals. In 2014 Betway signed a 3 year deal with Premier League Darts. Betway has been also known for UK horse racing sponsorship deals, including the Cheltenham Festival. In 2015 Betway became the main sponsor of football club West Ham United. The two and a half year deal was worth £20 million. Besides darts, horse racing and football, Betway was able to sign sponsorship deals across a range of other sports including tennis and snooker. This only confirms its position as a bookmaker and casino that should be more than capable of promptly paying even the biggest winnings.
The Betway website also includes a blog which is dedicated to sports betting players. Players can read interesting facts, infographics, betting tips and various sporting rumors.
Betway is a huge European sportsbook and casino operator, with licenses to support players from most European countries. Various active sports sponsorships confirm the huge financial strength of the company, so processing even the biggest withdrawals shouldn’t cause too many problems. Until February of this year, the casino had a pretty good reputation, with most complaints resulting from the unfamiliarity of players with the casino’s terms and conditions. Unfortunately, that no longer seems to be case.
The reputation of Betway casino has suffered in the last year, based on a number of complaints on mediation websites. And what is most alarming is that the new complaints featuring similar problems seem to be appearing ever more frequently.
Let’s analyse some of the most serious complaints. On February 20th 2017 a player posted a complaint on askgamblers.com regarding non-payment of a £10,392.50 withdrawal. The player managed to win the amount from three separate deposits. After his withdrawal request he provided all the required documents which were approved by the casino. He was then asked to pass phone verification, which he had to do three times as there was some confusion from the casino as to whether the call had been completed. The player was told on each of the three occasions that everything was alright, and that his withdrawal would be processed as soon as possible. However, the player later received email saying that his account was locked during security investigations as a business decision. The player submitted a complaint, but the decision to lock the player’s account and confiscate funds was upheld. The casino has not yet replied to further queries on Askgamblers and the issue remains unresolved.
Since February there have been as many as 6 similar complaints featuring lower amounts. One of them even experienced similar confusion over the phone verification process, which the player had to go through multiple times. One of the players stated that the casino actually gave him irregular play as the reason for suspending his account and confiscating his entire balance, including deposits. Since September 2016, when the last complaint on Betway Casino was resolved, the casino seemed to have stopped responding to any complaints.
After going through the terms and conditions of the casino, we found a clause about bonus abuse and bonus fraud. This clause states in detail what the casino considers as bonus abuse. For example, decreasing your stake amount by 60% or more after a large win in order to clear wagering requirements is considered as irregular betting play. Using a VPN is also considered as bonus abuse. Make sure you study the bonus terms in detail first.
The account suspension clause (4.9) states that the casino reserves the right to suspend your account in the following two cases:
And if their decision leads to the confiscation of winnings, a documented copy of the decision may be sent to the Maltese or UK licensing authority. The word "may" makes the whole clause sound suspicious.
Based on these clear terms determining when casino suspension and funds confiscation can happen, as well as what constitutes bonus abuse, it should be simple for the casino to provide precise evidence to casino mediation websites or at least to the player, as to why the funds were confiscated. So it’s really suspicious that the casino hasn’t provided any evidence nor any replies to complaints so far this year. In one complaint from 2014, we found a reply from the casino stating that Betway is only permitted to discuss the details of a customer’s account with the account holder. But we do not accept that as a valid reason to stop replying to complaints.
We also found reviews and discussions on other websites like Casinomeister about extremely long verification periods when the first withdrawal is made. Most players then confirmed that all subsequent withdrawals were really fast and hassle free. Based on all the complaints in 2017 I would be extra careful when playing at Betway casino. As we do not have any feedback from the casino themselves, it’s hard to come up with a clear recommendation, other than to say that the casino is not replying to complaints. We will continue to monitor the reputation of Betway to see if this trend continues, and we’ll update our ratings in the future accordingly.
One of the biggest advantages of Betway is unlimited withdrawals. That means that there is no maximum withdrawal limit. There is a €10 minimum withdrawal limit, though. The financial strength of the casino means the decision of the casino to provide unlimited withdrawals will have very little impact on their cashflow. However, with the recent complaints, and the decision of the casino not to reply to them, this advantage is somewhat undermined.
Withdrawals can be only made to the same payment method that was used when depositing, to prevent money laundering. Direct bank transfer is usually used in the case of player deposits through deposit methods that cannot be used for withdrawals.
Another clause relating to withdrawals states that based on MGA (Malta Gaming Authority) regulations, the casino is required to verify customers’ identities when withdrawing €2000 or more. Based on our research, we can confirm that the casino is verifying the identity of players even in the case of much lower withdrawals.
As for the speed of withdrawals, the casino does not state any timeframe for verification or processing withdrawals. But from our research, in the case of the first withdrawal, it can take weeks. All following withdrawals then should be matter of days.
All the popular payment methods can be used to deposit or withdraw (if possible) funds, including payment cards, Skrill, Entropay, Paysafecard, Neteller or bank wire. Furthermore, there are also some country specific payment methods like PayPal for Austria and Germany or Zimpler for Sweden and Finland.
Currently, Betway casino does not offer any no deposit bonuses. Players can take advantage of a 100% up to €250 bonus on their first deposit, 25% up to €250 on the second deposit, and 50% up to €500 on the third deposit. The same amount is available in USD, CAD and GBP, and currency equivalent for other currencies. In order to be eligible for the bonuses, you have to accept them during the registration process. Bonuses are only valid within 7 days from the registration and are credited automatically.
The minimum deposit to qualify for the bonus is €20. The bonus only is subject to 50x wagering requirements. Only slot and parlor games contribute 100%, and the bonus cannot be used for sports betting.
All casino players are members of the Betway Plus loyalty program. Earned points can be exchanged for casino bonuses and free sports bets. Further benefits, which are based on the relevant loyalty tier (from a total of 6 tiers) include better points accumulation, dedicated support, exclusive offers and VIP events.
Betway offers games from Microgaming as well as NetEnt. However, you’ll also find NetEnt progressives like Mega Fortune. Most of the games (with the exception of live dealer games) can be played for fun without registering a new account. No download is required, even though many Microgaming casinos offer downloadable software. That means that slots and blackjack tournaments that are available on the software cannot be played.
Live dealer games are also available, including blackjack, baccarat, roulette, 3 card poker and casino hold’em. Casino games can be also played straight via browser on mobile, plus there’s a free app available from both the Appstore and for Android devices.
Besides casino games, players can use same account to place bets on sports, including in-play bets. Play Texas Hold’em poker cash games and tournaments or bingo games.