Betstarexchange Casino - Player's withdrawal delayed and account blocked.

At first I have withdrawn the amount of 50k and then 20k from betstarexch

They told me that withdrawal is under verification later they blocked my account now it's been 45 days still no response

When I does live chat support they tell me to wait for 24 hours daily it's been 45 days now

Dear Raif_khan900,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betstarexchange Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 
• Have you completed account verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

1.It's been 6 months iam playing the casino in betstarexch

My account was blocked on 8-12-2023

2.When I try to log in it shows me that "your account has been temporarily blocked contact the live support"

3.I earned the money by playing live game called crazy time and crazy time A

4. No bonus it's all winning amount

5. They don't suggest me to verify any documents but it says that my account and my withdrawals are in verification

Could you please send me your correspondence with the casino? Please include any responses from the casino you received.

Send it to my email at tomas@casino.guru

I'll await your message.

Sir please check I have send you the details

Thank you very much, Raif_khan900, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, Raif_khan900!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Okay

It's betstarexch

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

i request you to try maximum to solve the issue

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team