Betstarexchange Casino - Player's deposit is reported as not received.

Hi I deposited 40000/- but they say it’s not received. I sent them bank statement but still ask for successful payment screenshot. And sms. Which I don’t have.

Dear buddyu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Okie I’ll wait as you said. I want to know from your end in which way will you help me. Will you guys contact the casino behalf of me

Dear Buddyu,

Could you please confirm if it’s not possible to obtain a payment confirmation for that specific deposit? Have you contacted your payment provider to request a document that proves the deposit went through?

If you’ve already obtained the confirmation, kindly forward it to nikolas.b@casino.guru. If not, please reach out to your provider to request it.

Thank you for your cooperation.

Best regards,

Nick

I have my credit card statement which says the money is debited and credited to their account can I send you that.

Dear Buddyu,

I've received your e-mail but unfortunately could not find any attachment there.

Would it be please possible to forward it again?

Waiting for your response.

Regards,

Nick

Dear buddyu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have allready sent you the attachment in the mail please check properly

Thank you Buddyu for the statement provided.

Can you please advise if you did provide it to the casino as well? Was this your first deposit into the casino?

If you did, please send the bank statement of that as well as it is not possible to determine based on the first statement that you did deposit into the casino as is contains an unknown receiver.

If possible, please forward full bank statement from the date of your deposit up until now so we will have evidence that the money did not just return to your bank account (It will help to further communicate with the casino).

Awaiting your response.

Regards,

Nick

Dear buddyu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.